I have the same problem. There is no way I'm going to try and list all the things I've tried. In the classic mode except on maybe 1 out of 50 times, it just a black screen that hangs the computer up.
Also might get loading blu-ray and bar slows down until gets 99% and nothing else happens. I purchased Powerdvd 11 for the cinema mode to work correctly. But with powerdvd 10 and other versions, never had a problem like this.
But what I do know after wasting a lot of time trying to figure it out, and since I been working on and playing with computers quite many years, is it appears to be something to with the actual HD audio drivers.
I have a Intel Clarksdale i3 but use a AMD 5450 graphics card. Also, what is ever more weird is Cinema mode works, well, mostly works, it appears powerdvd 11 is rather buggy. But as someone has mention, my remote control will not work FF, RR, play, ECT. Which almost makes it not usable.
So, what I tried was taking the actual HD drivers out, either the one built into AMD drivers or realtek. When I do that blu-ray will play in Classic mode but of course has no sound.
I've wasted quite a bit of time on this, will have to ask for refund it not fixed soon. And yes, I know this isn't really the right place to look for help.