I do have the same issue and i haven't found the solution and would be interested to hear about any update on this issue.

Hi,
please help to post as many info as possible to this forum:

http://forum.cyberlink.com/forum/posts/list/16915.page

thanks
Michael Technical Support

Werde Facebook Fan

Quote: Hi,
please help to post as many info as possible to this forum:

http://forum.cyberlink.com/forum/posts/list/16915.page

thanks
Michael

Please also make sure to have installed the latest versions of your Graphics Adaptor and Audio.

You may also try to uninstall the PowerDVD and make a clean new installation:
1. Uninstall PowerDVD from System Applet (if you see problem with uninstall proceed with step #2)
2.1 delete the folder "c:\Program Files\CyberLink\PowerDVD x" [x=8,9,10]
3. reboot the PC or Notebook
4. reinstall PowerDVD
5. start and activate when asked for
6. install the latest Patches
All above Done
If you encounter a problem in PowerDVD please help to collect these information and post it in your thread:

PowerDVD full Version
11 Ultimate
PowerDVD Trial Version
N/A
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
PowerDVD TR Number (if shown)
Click on cyberlink returns nothing
Operating System (including x86 or x64 Bit Version)
Win 7-64 SR1
Do you use administrator or restricted user account?
Admin
Is your PowerDVD a Retail product or bundles with HW?
retail
Used VGA
radeon 5870
Used VGA driver version
8.831.2.0
Used Audio device
Creative X-fi titanium
Used Audio device driver version
7.12.0.7700
The Audio setting in PowerDVD and in OS (default devices)
creative x-fi
Used ODD drive (full model name and Firmware Version)
lg wh08ls20 blu-ray rw
Used Display(s)
dell 2407wfp-hc
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
dvi
Which Display refresh rate do you use while Playback (24/25/50/60/120/...)
60
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using
MS security essentials
The detailed issue description
black rectangle covering 80% of Powerdvd screen

Please also add your DXDIAG log to the post (as attachment)
DO NOT KNOW HOW TO INCLUDE ATTACHMENTS IN THIS FORUM.

GBinPlano

Hi,

attachment is unlocked now - please help to post your DXDIAG

KLITE Codec pack is a bad idea... ...sorry to say but it is very often reason of broken Multimedia

can you also post a snapshot of the issue

thanks and BR
Michael Technical Support

Werde Facebook Fan

Quote: Hi,

attachment is unlocked now - please help to post your DXDIAG

KLITE Codec pack is a bad idea... ...sorry to say but it is very often reason of broken Multimedia

can you also post a snapshot of the issue

thanks and BR
Michael

Removed K-Lite codec package, uninstalled PDVD11, rebooted, reinstalled PDVD11, still have failure.

I have the same problem, also i can't play any movies.
I would be interested in a fix for this.

I have done the following aswell:
Uninstalled, deleted cyberlink program folders remaining also appdata folders, reboot, and reinstall. This did not work...

I will also add my info

PowerDVD full Version
PowerDVD 11.0 Ultra
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
I can’t get this
PowerDVD TR Number (if shown)

Operating System (including x86 or x64 Bit Version)
Windows 7 Professional x64 SP1
Do you use administrator or restricted user account?
Admin
Is your PowerDVD a Retail product or bundles with HW?
Retail
Used VGA
ATI Radeon HD 5770
Used VGA driver version
8.841
Used Audio device
ATI Radeon HD 5770 HDMI
Used Audio device driver version
7.12.0.7700
The Audio setting in PowerDVD and in OS (default devices)
ATI HDMI
Used ODD drive (full model name and Firmware Version)
Model - LITE-ON iHBS112
Firmware - CL0K
Used Display(s)
Asus VH242H
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
HDMI
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
60 Hz
Are you using single or dual monitor environment
Single
Are you using clone or extended mode (if use two display)
N/A
(3D only) Please provide detail info about 3D setting in PowerDVD
N/A
What kind of Antivirus SW are you using
Avast! 6.1
Which Internet Browser Software is installed
Firefox
Do you use virtual ODD (e.g Daemon Tools)
No
The detailed issue description
Black-ish rectangle covering large portion of Powerdvd screen
Also, any of the top functions do not respond, all of the bottom button react, but movie playing is halted

edit:
I found a kind of temporary fix if you don't mind the cinema mode. Opening PowerDVDcinema11.exe allows me to watch movies and i don't have a black bar

Just click on the rectangle and hit the ESC button on your keyboard. Should get rid of it for now.

Quote: Just click on the rectangle and hit the ESC button on your keyboard. Should get rid of it for now.

Yes, it does. However, PowerDVD stops working immediately after clicking on any of the folder tabs...

Oh you are right! What's wrong with PowerDVD 11. And the 3D Blu-ray does not work with the new nvidia drivers.

Any update on this one? Am experiencing the same issue on a similar setup as mentioned, but with an Nvidia 8800 GTX GPU.

Anyone found a solution on this one yet? I've done multiple reinstalls and had zero luck. Product is basically unusable because of this.

They really need to update this product. It's far from functional!

yeah am getting this too no idea what it is like

I've just started having this problem with the trial version. It started when I added a new sound card(Creative Labs SB0886 PCI Express Sound Blaster X-Fi Titanium Fatal1ty Professional Series Sound Card) and disabled the onboard sound. My system is new(HP) and running ATI graphics card (AMD Radeon™ HD 6450 Graphics). The HP Blue ray player works great. I've updated all drivers and re-installed the trial. Software still doesn't work. Power DVD is a great product (When it works). I was ready to buy it but not now. Hope this can get fixed. I have submitted a IR. QuestionI​D = CS00102034​5.

JSYK... I just installed the 5/27 patch to bring PDVD11 to build 1719. After rebooting, I still have the black rectangle problem!

GBinPlano

i also have the black window problem, the product is not useable with that!
please fix that!
when i play a mkv it works, when i want to play an iso the black window appears on startup in the middle.

PowerDVD full Version powerdvd11 ultra 3d mark
PowerDVD Trial Verison? full version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!) DVD11042-14
PowerDVD TR Number (if shown) TR 110520-001
Operating System (including x86 or x64 Bit Version) windows 7 x64
Do you use administrator or restricted user account? sure
Is your PowerDVD a Retail product or bundles with HW? retail bought last weekend
Used VGA Nvidia gt218-ION graphics 3dtv play capable
Used VGA driver version GeForce 275.33 Driver WHQL
Used Audio device realtek chip alc 892
Used Audio device driver version latest realtek 2.61
The Audio setting in PowerDVD and in OS (default devices) both hdmi, in powerdvd not converted, send to the receiver direcly
Used ODD drive (full model name and Firmware Version) no odd
Used Display(s) full hd 55inch samsung 3d led tv
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) HDMI
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...) 120
Are you using single or dual monitor environment single
Are you using clone or extended mode (if use two display) -
What kind of Antivirus SW are you using none
Which Internet Browser Software is installed IE9
Do you use virtual ODD (e.g Daemon Tools) yes clonecd virtual clone drive

Hi,

can you please provide all the info - especially SR and Version.

please also post your DXDIAG
http://forum.cyberlink.com/forum/posts/list/16915.page


BR
Michael Technical Support

Werde Facebook Fan

hello michael, i have updated my previous post with all details.

Im having the same problem. This is a pretty serious issue. Anything I can do to help?