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Upset about the upgrade price
troy16d [Avatar]
Newbie Joined: Apr 22, 2011 15:24 Messages: 3 Offline
[Post New] Apr 22, 2011 15:47
February 3 2011 I upgraded to Power DVD 10 Ultra 3D $44.95 April 21 2011 Power DVD 11 is released upgrade $59.95 so for me to have upgraded to version 11 it will have cost me $104.90. To upgrade I have to pay more than somebody buying the full version. I contacted customer support and was told to contact digital river regarding sales digital river said to contact customer support (run around) my question is anyone else get the shaft.
Chris [Avatar]
Newbie Joined: Apr 22, 2011 15:48 Messages: 1 Offline
[Post New] Apr 22, 2011 16:12
April 7 2011 I Purchased the download version of Power DVD10 Ultra Deluxe, I have problem playing with my Blu ray disc, Tech support send me email to follow instruction so I did follow but to no avail the issue was solved, so I decided to return the product I bought on line, I follow the instruction on how to return the item and it was already received by digital river but t I have'nt received my refund at this time. The request was send April 11 2011 which according to their policy will only take 3 to 5 days the most to get your refund .How long will it take so I can see the refund back to my account?
GavinT [Avatar]
Newbie Location: London Joined: Apr 22, 2011 18:21 Messages: 5 Offline
[Post New] Apr 23, 2011 06:04
I bought PowerDVD 10 last week and saw that version 11 was out yesterday. I've paid about £112 in all for both versions, a rip off in my mind. I also can't get Blu Ray movies to play so I'm not too impressed with Cyberlink right now.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 23, 2011 08:53
Hi GavinT,

You may contact the Customer Support about your issue.

thanks
Michael Technical Support

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GavinT [Avatar]
Newbie Location: London Joined: Apr 22, 2011 18:21 Messages: 5 Offline
[Post New] Apr 23, 2011 09:13
Quote: Hi GavinT,

You may contact the Customer Support about your issue.

thanks
Michael


Thanks Michael, I've already contacted Customer Support about this and hope to have a reply some time soon.
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