Error code 0xeb020b88

Keith

Newbie Joined: Aug 12, 2007 22:16 Messages: 1 Offline

Solved by

Aug 12, 2007 22:39

0xeb020b88...Anybody have a clue?

OS Version : Windows XP Professional x64 Edition Professional Service Pack 2
D:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe : Version 5.50.2614
CBS.dll : Version 7.07.0208

==================================================================

Total physical memory : 1919MB (1965328KB)
Free physical memory : 1369MB (1401936KB)
Memory load : 28 percent

Number of CPU : 1
CPU Name : AMD Turion(tm) 64 Mobile Technology MT-30
CPU Speed : 1596 MHz

==================================================================

13.8.2007
Task Type : Data Disc

21:57:53, File(cl_DVDData.cpp), Line(186)
-> Begin burning process
Current drive: <G: Slimtype DVDRW SOSW-852S PSX3>
Current writing speed(x): 4.0
====== Disc Info =======
Disc Type: DVD+RW
Disc Status: Blank, Appendable
Background Format Status: Not yet BG format, the disc is blank.
Num. of Sessions: 1 Num. of Tracks: 1
Book Type: DVD+RW
Track Path:
Parallel Track Path
Diameter Length: 120mm Layer Counts: 1
Data Area Start PSN: 196608 End PSN: 2491711 End PSN on Layer 0: 0
End PSN : 120mm Layer Counts: 1
Disc Capacity: 2295104LBs
Free Size: 2295104LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o close disc
Burn option: w/o verify disc
FS type: ISO9660_JOLIET
Burn mode: PACKET_INC

21:58:59, file(cl_DVDData.cpp), line(2954)
-> Begin new track: 1

21:58:59, file(cl_DVDData.cpp), line(2984)
-> Write data
Last write LBA: 0

21:58:59, file(cl_DVDData.cpp), line(3089)
-> End new track

21:58:59, File(cl_DVDData.cpp), Line(300)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

NaTaS

Newbie Joined: Aug 30, 2007 11:54 Messages: 1 Offline

Aug 30, 2007 12:17

Hi,
I have exactly the same problem, i am trying to burn a blu ray disc with Power2Go 5.0 and the application crashes before even going to actual burning stage.
I copy a local folder in my HD (24GB) to Power2Go clipboard, then it goes to verify stage after finished it goes to preparing and that's where it crashes at a certain percentage, i have noticed that if i lower the amount of data to be burn ( lower it to 17 GB) its able to finish, but i need to do fully use of the storage capacity of a blu ray disc.
My system is a P4 3.0 GHz, XP Pro, 2 GB RAM, i have contacted cyberlink support but they have not been able to help me.

do any of you have some advice?

regards

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 30, 2007 16:32

I've posted you both a PM.

Dafydd
[Moderator]

martin

Newbie Joined: Sep 04, 2007 18:41 Messages: 1 Offline

Sep 04, 2007 18:46

Hi,
I am getting the same 0xEB020B88 error. Any help appreciated.
cheers,
Martin

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 05, 2007 04:40

Martin,

Please send me by PM the following:
name and email address
P2Go version - look in help/About.

I'll pass the info on to CyberLink.

Dafydd

This message was edited 1 time. Last update was at Sep 11. 2007 03:53

Edric

Newbie Joined: Jul 27, 2007 01:40 Messages: 25 Offline

Sep 11, 2007 03:43

There is a patch, I suggest you update patch and try it again:

http://www.cyberlink.com/multi/download/dl_patch_390_24_ENU.html

Thomas

Newbie Joined: Oct 12, 2007 10:52 Messages: 2 Offline

Oct 29, 2007 12:30

I'm getting the same error. I tried the patch, but it didn't make much of a difference. Any suggestions?

MillerLowlife

Newbie Location: Parts Unknown Joined: Nov 04, 2007 02:03 Messages: 1 Offline

Nov 28, 2007 07:46

I have the same error. Strange, since I just burned these type of files an hour ago with no problem. After the error, I tried burning the same files with Nero Express with no problems. I'm not saying this to bash CyberLink, as I was planning to post the error message of Nero had it not worked. I just purchased the Ultra package 2 weeks ago so I would think that the app (Power2Go) would have been updated to include the patch. I haven't had the best of luck so far with Ultra. I'm really a bit surprised as I have used PowerDVD for a number of years and been quite happy.

KERRY

Newbie Joined: Dec 09, 2007 10:07 Messages: 1 Offline

Dec 09, 2007 10:26

Hi ive just got power 2 go and having same problems with error code its driving me mad. i used a dif program and the film burned fine without any problems. feel like ive wasted money buying power 2 go

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 11, 2007 12:38

Hi Thomas, MillerLowlife and Kerry,

I see you have all posted a concern about the Error code 0xeb020b88. If you send me by PM your full name, email address and country/location* I'll have a chat with customer support to see what can be done.

*I email you for data or provide you with data (attachments etc) - it's easier for me.

Dafydd
[Moderator]

Mick

Newbie Joined: Jan 07, 2007 13:18 Messages: 2 Offline

Jan 06, 2008 15:52

Hi folks,
I've got the same error using Power2Go 5.5. Using Vista Ultimate, 4gig ram, 300gig hdd and a liteon bd lh-2b1s writer. If there is a solution please advise.
Mick

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 07, 2008 07:15

Try: adjust the "Virtual memory" and it might work. Here are the steps:

1. Control Pannel->System
2. Click on "Advanced" Tab
3. Click on "Setting" in the "Performance"
4. Click on "Advanced" Tab
5. Click on "Change" and adjust the memory size more higher

Dafydd

This message was edited 1 time. Last update was at Jan 07. 2008 07:15

Mick

Newbie Joined: Jan 07, 2007 13:18 Messages: 2 Offline

Jan 07, 2008 10:59

Thanks Dafydd,
I tried increasing the memory size but still get the error. Anything else I can try?
Mick

Jim

Newbie Joined: Jan 08, 2008 13:09 Messages: 3 Offline

Jan 08, 2008 17:17

Same error here.
When I try to burn multiple file to the TDK BD RE I get the fail.
If I burn one file at a time it works.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 09, 2008 07:55

Hi,

I don't have a solution and more information is required.

Please explain what disc's you're attempting to write. CD or DVD?
What mb on the disc?
What options you're selecting?
Method used to place data?
Basically provide sufficient information in a bullet point
1
2
3
fashion so the fault can be replicated.

So far I have reports of this error on a CD write.

Please give more details - allows the fault to be pinpointed.

I will only gather and pass on the information to the right person in CyberLink.

Dafydd

Jim

Newbie Joined: Jan 08, 2008 13:09 Messages: 3 Offline

Jan 09, 2008 10:35

ok Dafydd here are the details.
Asus p4c800 Deluxe, Prescott 3.0ghz 800mhz HT, 2 gig ram
Visiontek ATI RADEON HD2400 Pro 256 AGP
250 gig seagate on SATA0, Lite-On LH-2B1S on SATA1
Windows XP Pro

Lite-On LH-2B1S comes packaged with Cyberlink BD Solution and
TDK Blu-ray BD-RE

Used power2go from the BD Solution install, to burn multiple files on the TDK Blu-Ray media. This fails after 13% or so.
When I burn one file at a time it works.

I appreciate your help

Jim

Edric

Newbie Joined: Jul 27, 2007 01:40 Messages: 25 Offline

Jan 10, 2008 02:11

Dear All,

Can you provide me more information?

1. Operation steps?

2. What kind of task you used? (Data Disc? Music Disc? Video Disc?)

3. Disc drive information (Driver and Firmware info)
(1) Launch the P2Go
(2) Click on "Configuration"
(3) Take a snapshot for this dialog *note

4. DxDiag.txt
(1) Start-> Run
(2) Key in "dxdiag" then press "Enter" to launch the "Direct Diagnostic Tool"
(3) Wait for a miuntes, click on "Save All Information"
(4) Click on "Save" for save as a DxDiag.txt
Please upload your DxDiag.txt file.

Note:
1. Click the "Printscreen/ Prt Scr" on your keyboard
2. Launch painter, Start -> All programs -> Accessories -> Paint
3. Paste the screen capture there by pressing Ctrl+V
4. Save as ".jpg" file
Please click the "Attach File" for upload your file.

This message was edited 1 time. Last update was at Jan 17. 2008 22:23

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 10, 2008 12:44

Hi everyone with the Error code 0xeb020b88,

Please send a PM to Edric if you have the error message.

He'll need the details posted by him here, so have the data prepared and ready - tell him you have all the reports.

Thank you Edric - good to have you on board sorting the error out.

Dafydd

This message was edited 1 time. Last update was at Jan 10. 2008 12:45

Jim

Newbie Joined: Jan 08, 2008 13:09 Messages: 3 Offline

Jan 20, 2008 23:23

Edric,

here is the info you asked for - hope it helps.
I've wasted a couple days on this.

Task is Data - Blu-Ray
Trying to burn several .mt2s files saved from camcorder.
As I had said above, if I burn one at a time it seems to work, but as soon as I try more it fails. It will also fail with one file ove 200 meg.
It is also fails when I try to do a full erase on the disk.

Regards,

Jim

Hendry

Newbie Joined: Jan 21, 2008 03:04 Messages: 4 Offline

Jan 21, 2008 03:11

Dear Jim,

May I know if the defective management option is enabled while you are burning BD-RE ? Besides, did you try another BD-RE disc ( I know the BD-RE disc is so expensive now ) ?

Many thanks.