It keeps crashing when I try to add a video.

Nicole9

Newbie Joined: Mar 06, 2011 13:27 Messages: 7 Offline

Solved by

Apr 01, 2011 09:58

I downloaded some videos from youtube. I couldn't edit them in PowerDirector because every time I put a video on the timeline, it crashed.
So I went and changed the files to WMV and stuck them in Windows Movie Maker to edit them and publish them to my computer. I set them all in Windows Media HD 720p.
When I went back to PowerDirector, stuck on video on the timeline, it still crashed. It won't stop crashing. I've rebooted.
I'm not sure what to do here.
I mean, the program, I've noticed, crashes quite a bit. But in the midst of all that crashing, I was at least being able to do what I wanted to do.
Right now, I can't do what I want.
It's a new project. I haven't even attempted to pull effects down yet on the video.
I just want it to work.

This is making me really regret buying this program. Maybe I should have gone with something else? Sony Vegas, perhaps...if I was willing to spend that much on a hobby.

I have the PowerDirector 9 Ultra64
I have an HP Pavilion dv6
Processor: AMD Turion(tm) X@ Ultra Dual-Core Mobile ZM-86 2.40GHz
Windows Vista64
4.00GB RAM

I know the crashing isn't anething new. I've seen the complaints.
I'm just not sure what to do right now.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Apr 01, 2011 10:10

Hi Nicole,

What happens when you drag the sample .mpg into the Video Track 1?

Please can you attach a diagnostic file see guides?

Thanks
Dafydd

This message was edited 1 time. Last update was at Apr 01. 2011 10:10

Nicole9

Newbie Joined: Mar 06, 2011 13:27 Messages: 7 Offline

Apr 01, 2011 10:21

The sample video...It does crash when I put it into the timeline.
As a matter of fact, I've had problems with that sample video.
When I was deleting the samples in another project just to clear the clutter, whenever I tried to delete that particular one, it crashed.
It got to the point that I made it just load without loading the samples.

I actually have never made a diagnostic file before. That's new to me.
How do you do one?

garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Apr 01, 2011 10:27

Hi Nicole9: To create a diagnostic file, open the Command Prompt, type in dxdiag. Save the file that results and attach it to your next post. That report will provide all kinds of information about your hardware setup that will help the pros to figure out what might be causing your problem.

Hope this helps. Have a great day.

Regards,
-Phil

Nicole9

Newbie Joined: Mar 06, 2011 13:27 Messages: 7 Offline

Apr 01, 2011 10:33

Oh, thanks, garioch. That's simple enough.

Filename	DxDiag.txt	Download
Description	diagnostic file
Filesize	34 Kbytes
Downloaded:	275 time(s)