7 days and no email response to my Cyberlink Support Question CS000996914 PowerDVD Ulra 10 3D

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CHRISTOPHER M

Newbie Joined: Mar 28, 2011 08:13 Messages: 1 Offline

Solved by

Mar 28, 2011 08:25

Cyberlink Support Question CS000996914
Upgrade to POWERDVD Ultra 10 3D - carnt install as current version is not 8 or higher.

I submitted an online support question 7 days ago and had a auto response back 21 Mar 11 saying that an answer would follow. 7 days later no reply.

I was offered an automated upgrade option to the latest version of Ultra 10 3D, which i paid for and downloaded.

Order Number:12806223124 | Order Date: 19 March 2011 15:23:58 o'clock CDT
Download PowerDVD10_UltraUpgrade_1830_DVD100611-05.exe
Serial Number: XXXXXXXXXXXXXXXXXXXXXXX (i have removed)
Shipping:0.00GBP
Tax: 5.87GBP
Total:44.99GBP

I tried to install, but i carnt as installer requires V8 or higher. My current version is 7.3.
I purchased this in good faith following the 'auto update pop-up' window that opened when running my current version of PowerDVD Ultra 7.3.

I'm at a loss what to do, as no one is answering my emails.
Do i xcell my credit card order or try to get an answer from someone?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 04, 2011 05:37

Hi Christopher,

sorry for your experience.

I have escalated the issue - please stay tuned

Br
Michael Technical Support

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trapanner

Newbie Joined: May 06, 2014 08:10 Messages: 4 Offline

May 11, 2014 06:17

Why Am I Getting No Reply To Emails I Have Sent To Cyberlink

trapanner

Newbie Joined: May 06, 2014 08:10 Messages: 4 Offline

May 11, 2014 06:23

How Many Times Can I Uninstall And Reinstall My Power Director Software as I Am Getting Messages i.e My Serial Number Is Invalid or Reached Its Activation Limit

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

May 11, 2014 08:46

Quote: How Many Times Can I Uninstall And Reinstall My Power Director Software as I Am Getting Messages i.e My Serial Number Is Invalid or Reached Its Activation Limit

So far I haven't been able to find an answer to your question. Other software of this type has a limit of 10 but that can be reset for a good reason. Ask tech support.

For all of you, make sure you check your spam folder for replies from Cyberlink. .
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