Hello,

I am posting because of a problem that I am having with the PowerDirector-9 64 Bit software. I purchased a very high end computer specifically to use with this software to take advantage of the 64 bit architecture and I am having a problem that should not be occurring.

My computer specs are as follows:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TKEEG-HP
System Manufacturer Hewlett-Packard
System Model HPE-490t
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 970 @ 3.20GHz, 3201 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 6.10, 9/16/2010
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name tkeeg-HP\tkeeg
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 12.0 GB
Available Physical Memory 9.21 GB
Total Virtual Memory 24.0 GB
Available Virtual Memory 20.6 GB
Page File Space 12.0 GB
Page File C:\pagefile.sys

As you can see I have a powerful system with a 6 core-12 thread processor, a solid state hard drive, 12GB of ram and a 2TB storage drive, on which this product should work perfectly. I am producing video with the Canon Vixia HF S100 HD camcorder, recording the AVCHD video files in 1920x1080 at 24Mbps. I place a few clips in the timeline and render them using the SVRT function, producing my finished video in the AVCHD 1920x1080 at 24Mbps format. In almost every place where I use a transition, there is a disturbance in the video picture. Sometimes it is just blocky artifacts, sometimes the picture begins to break and sometimes it goes to a mostly black screen. These anomalies only occur at, or right near, the transition points and only last for a second or so.
If I go back and render the same video clips without using any transitions, they render fine with no disturbances.

I sent this information to their tech support department and was told the following:

"Dear Thomas,
Thank you for contacting CyberLink Technical Support.

Please follow the steps below to resolve the issue you are facing:

1. Start Windows in Selective Startup mode.

a. Click on Start.
b. Click on Run.
c. Type msconfig and click on OK.
d. A System Configuration Utility window will come up.
e. On General tab, select Selective Startup.
f. Uncheck "Load Startup Items".
g. Click on Apply.
h. Click on OK.
i. Click on Close.
j. It will ask you to restart your computer. Click on "Restart".

2. Increase Virtual memory :

a. Right click on "My Computer"
b. Select Properties -> Advance
c. Click on "settings” under Performance.
d. Select "Advance"
e. Click on "change" under Virtual memory.
f. Select "Custom" and enter new values.

NOTE: The recommended minimum size of Virtual memory is the same as 1.5 times the RAM on your computer, and 3 times that figure for the maximum size. For example, if you have 256 MB of RAM, the minimum size is 384 MB, and the maximum size is 1152 MB.

If your existing settings are higher than recommended then leave them as before.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products."


I wrote them back asking for clarification of the values to put into the Minimum Virtual Memory box & the Maximum Virtual Memory box and they responded with this message:


"Dear Thomas,
Thank you for writing back.
In regards to your concern, I suggest you to put 18432 in the minimum value and 55296 in the maximum
value box. Please leave the boxes unchecked."


I performed the modifications that they suggested and it made no difference so I sent the following email back to them two different times so far with no responses.


"I made the changes that you specified in your earlier emails and increased the minimum Virtual Memory up to 18432 and the maximum Virtual Memory up to 55296, along with the changes in the Selective Startup mode. Unfortunately these changes made absolutely no difference at all, as I still have exactly the same problem.

I have included 3 screen shots so that you can see what is occurring in my edited video right at or near the scene transition points. Two of the photos show the disturbance and the 3rd photo shows a snapshot of the video without any disturbance.

Again, note that these disturbances only occur when I use transitions and I am editing with & to AVCDH 24Mbps files. If I edit, leaving out any transitions, the edited files render normally without these disturbances.

Please advise another solution to this problem.
Thank you,"


Since getting no further responses I began reading this forum looking for anyone having similar problems and came across a post where someone stated that they had to uninstall & reinstall the software to get rid of some glitches that were occurring. Last night I did just that, I uninstalled everything, cleared out the registry and reinstalled the program. Unfortunately my problem still remains.

If someone know the answer to this puzzle, please let me know. I have included the above mentioned screen shots so that you can see what I am talking about. Any help would be greatly appreciated as I really like this program except for this problem.

Thank you!
Tom (tkeeg)