PowerDVD full Version
powerDVD 10 Mark II Ultra version 10.0.2429.51

PowerDVD Trial Verison?
no

PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
SR number : DVD101223-01

PowerDVD TR Number (if shown)
TR number : TR101229-023

Operating System (including x86 or x64 Bit Version)
Windows 7 x64 Home Premium

Do you use administrator or restricted user account?
administrator

Is your PowerDVD a Retail product or bundles with HW?
Retail, bought online from CyberLink (through Digital River) as a download.

Used VGA
NVIDIA GeForce GTX 560 Ti

Used VGA driver version
Driver version 266.66

Used Audio device
NVIDIA High Definition Audio

Used Audio device driver version
version 1.1.13.0

The Audio setting in PowerDVD and in OS (default devices)
(2- NVIDIA High Definition Audio)

Used ODD drive (full model name and Firmware Version)
HL-DT-STBD-RE GGW-H20L version YL05 (BD-ROM Recorder)
HL-DT-STDVDRAM GH20NS15 vesion IL00 (DVD-RAM Recorder)

Used Display(s)
ASUS MK221

Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
HDMI

Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
60

Are you using single or dual monitor environment
single

Are you using clone or extended mode (if use two display)
no

(3D only) Please provide detail info about 3D setting in PowerDVD
disabled

What kind of Antivirus SW are you using
Avast!version 6

The detailed issue description

Cannot set region code. PowerDVD says I have 0 changes left.



Help please!

PowerDVD 10 works very well with bluray since 09/04/2010 until 21/02/2011 but powerdvd 10 becomes impossible for bluray.

PowerDVD 10 still works, but bluray give error 800401F9, after doing the well documented and seemingly unsolvable region code entry thing with zero changes available.

I do not understand how number of region changes were 5 to 0 that become due without touching or changing area?

So I've since uninstalled PDVD10 , cleaned registry of PDVD10 entries and rebooted. Reinstalled PowerDVD 10 and ran the upgrade again but now I receive an error 800401F9 launcher for blu ray.

The above is the short version of events, several hours spent repeating steps above, with patch, without patch ,even disabled avast antivirus even etc.


PowerDVD 10 Install is now good but the region code problem remains. I need to enter a region code when playing a BD but number of region changes = 0, giving error 800401F9.

I can not find or is the problem? I checked number of region in windows but windows is normal so it does not change area.

powerdvd 10 become very impossible but I think we must have new patch for repair of changes that region has the bug.

Result = no Success

Just a short a little in English I'm in France