Please post the following information so we may serve you better:
http://forum.cyberlink.com/forum/posts/list/8449.page

From my experience with Windows 7 MC and PowerDVD 10... If i have been playing a DVD and switch back to a blu ray it will sometimes just sit at a blue screen instead of loading. I hit the MC button on the remote, choose powerdvd 10 again, the blu ray light goes crazy, and then i get the firmware update warning...

If that doesn't help be sure to post the information requested at the top.

It was alright on the Weekend and I wonder what is goes wrong after that and cause the PowerDVD can't be called to play Blu Ray Disc.

Mind to help?

Below is some info.

PowerDVD Ultra 10 Mark II version 10.0.2325
Windows 7 Home Premium SP 1 64 Bit
I have administrator right to do the install and patching.
My PowerDVD is retailed version.
VGA MSI 4870x2 2GB with Catalyst 11.2

I saw the info need to provided is a lot. Please let me know what is essential and I will provide once I am at home.

Hi,
yes the information is important to understand the environment.

Please make sure to have installed latest PDVD Version - your is pretty outdated already.

http://forum.cyberlink.com/forum/posts/list/8449.page

Br
Michael Technical Support

Werde Facebook Fan

Below is some compliment information for your reference.

PowerDVD 10 SR number: DVD101124-02
PowerDVD 10 TR number: TR101202-091

I am using single monitor setup. Dell LCD 24" Inch

Attached is the DXDiag log, BD-3D Advisor log.

Hi,
please try this:

1. install latest PowerDVD Patch
2. uninstall / disable the Virtual drive (just to check the case) and only use real BD discc

Br
Michael Technical Support

Werde Facebook Fan

Then, please attend this problem for patching latest patch. I have created another thread. Please have a look.

http://forum.cyberlink.com/forum/posts/list/16206.page

Please help.

I also had this problem but I just discovered a solution.

Search for the PowerDVDCinema10 file (the MCL file and not the application file above it) in Windows Explorer which is located in the PowerDVD sub-folder named PowerDVD Cinema. Right click the file with your mouse and select "open with." Then, select Windows Media Center which should be listed under recommended programs.

I wish CyberLink paid it's customers for solving problems that their tech support is unable to resolve. LOL

Hi Rob Z,

do you know which app was tking over the "MCL" before you changed back to MCE?

Can you list down which MCE Plug-ins you use - maybe we can build up an environment to reproduce the issue here.

As you may understand that you first need to understand the issue and reproduce it to find out the root cause and then have a solution.

thanks for your input and br
Michael Technical Support

Werde Facebook Fan

The only two WMC plug-ins that I use are for Netflix and Photoshop Elements 8. No other app seemed to have taken over the PowerDVD MCL file. Disabling or deleting these other programs does not solve the problem.


I also noticed that the above solution (or simply double clicking the MCL file) only temporarily corrects this problem. The user might have to re-apply this solution every time they turn on their computer. It seems that a software bug in WMC (or recent Microsoft updates to it) or PowerDVD is conflicting with the MCL file causing WMC to crash when attempting to use the WMC version of PowerDVD.

I think the problem is resolved by now with the workaround.

Thread close please.

Actually, no it's not, as shown here: http://forum.cyberlink.com/forum/posts/list/15/16002.page#83035
I still experience at least once every other day, and I have NO extra plugins in WMC. The workaround works every time but it's only TEMPORARY. This is an ongoing issue...