PowerDVD 10 Error Message 1402 when applying patch 2701 from 2325

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Solved by

Feb 28, 2011 17:51

I am getting the same message: "error 1402. Could not open key: UNKNOWN\Components\95993bb6958792283a526b94b78cf2f9\a7802c820477af4fb52e6750539f0cd. Verify that you have sufficient access to that key, or contact your support personnel."

I am using Windows 7 Home Premium 64bit English.


Filename	PowerDVD 1402 Error.jpg	Download
Description	Screen shot for the error that I mentioned.
Filesize	82 Kbytes
Downloaded:	270 time(s)

This message was edited 1 time. Last update was at Mar 15. 2011 10:21

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

Feb 28, 2011 20:01

Sorry to see you have 2 problems and 1 of them just trying to apply the update...
They will definetly want the information from this post:
http://forum.cyberlink.com/forum/posts/list/8449.page

If it was me i would uninstall, run the associated cleaner, turn off any antivirus software, reboot, and install again.
Make sure to activate successfully before installing the update. Check to make sure you have the proper update ultra, deluxe or standard! There are 3 different files in the updates page and you can only use the update for your version.

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Mar 01, 2011 00:03

I have cleaned once and reinstalled it. Problem still same.

I am outside of house and I can't provide so much information. Will update soon.

Below is some info.

PowerDVD Ultra 10 Mark II version 10.0.2325
Windows 7 Home Premium SP 1 64 Bit
I have administrator right to do the install and patching.
My PowerDVD is retailed version.
VGA MSI 4870x2 2GB with Catalyst 11.2

I saw the info need to provided is a lot. Please let me know what is essential and I will provide once I am at home.

This message was edited 1 time. Last update was at Mar 01. 2011 00:06

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Mar 01, 2011 09:30

Below is some compliment information for your reference.

PowerDVD 10 SR number: DVD101124-02
PowerDVD 10 TR number: TR101202-091

I am using single monitor setup. Dell LCD 24" Inch

Attached is the DXDiag log, BD-3D Advisor log.

Hopes this is sufficient. Please help.

Filename	DEBUG_CLDetect_AHSIAH-PC_2011_03_01_22_30_46.html	Download
Description	BD-3D Advisor Log
Filesize	17 Kbytes
Downloaded:	376 time(s)

Filename	DxDiag.txt	Download
Description	DxDiag.txt
Filesize	45 Kbytes
Downloaded:	319 time(s)

Filename	DEBUG_CLDetect_AHSIAH-PC_2011_03_01_22_31_54.html	Download
Description	BD-3D Advisor Log
Filesize	15 Kbytes
Downloaded:	367 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 02, 2011 06:47

Hi,
suggest that you contact the Customer support team about your issue.

Br
Michael Technical Support

Werde Facebook Fan

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Mar 08, 2011 06:05

I have created an ticket to support but the reply from support not solving the problem. Mind to check?

CS000988932
CS000988933

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 08, 2011 06:16

Hi,
did you try the latest patch released today already?

http://forum.cyberlink.com/forum/posts/list/12207.page

BR
Michael Technical Support

Werde Facebook Fan

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Mar 08, 2011 08:22

I tried to patch the latest patch. Got error. Can't patch it as well.

Please help.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 08, 2011 09:36

Hi,

we can not reproduce your issue - can you please post:
- the 32Bit DXDIAG
- the used Antivirus

btw - did you contact our technical support about your issue?

in this thread I added some Tool for patch related issues:
http://forum.cyberlink.com/forum/posts/list/0/8449.page (at the bottom of the thread)

please try it

Br
Michael

This message was edited 1 time. Last update was at Mar 08. 2011 09:50

Technical Support

Werde Facebook Fan

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Mar 09, 2011 08:07

I have contacted technical support and I followed the instruction given but the problem still same.

Please help.

Attached is the DXDiag file and I am using Microsoft Security Essential.

I tried with the anti virus not running but the problem still appear.

Filename	DxDiag.txt	Download
Description	DXDiag.txt (32bit)
Filesize	34 Kbytes
Downloaded:	511 time(s)

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Mar 16, 2011 09:20

Help, my problem haven't resolved.

Ticket created and screen shot sent to technical support. But it is just no reply from them.

CyberLink-Joseph

Newbie Joined: Aug 24, 2010 21:59 Messages: 46 Offline

Mar 16, 2011 21:54

Did you tried CLCleaner-PowerDVD10-Patch.exe? You can get one from technical support.

I found that they have two clean tools for PowerDVD 10, one is called CLCleaner-PowerDVD10-Patch.exe, the other is called CLCleaner-PowerDVD10.exe.

Hope this can help.

KHOON SIAH

Newbie Joined: Aug 31, 2010 21:57 Messages: 19 Offline

Mar 17, 2011 09:08

I tried. But the problem still persist.

This is really frustrating.

Derek313

Newbie Joined: Mar 10, 2011 22:00 Messages: 4 Offline

Mar 17, 2011 18:28

Do what I did 1) Try Arcsoft Trial and be amazed that software can actually work 2) Get your refund request in before your 30 days are up.