Hi,

please try single monitor or extended monitor setup.
please try another Cable, i saw similar issue wit broken/not correct cable.

Br
Michael Technical Support

Werde Facebook Fan

Quote: Hi,

please try single monitor or extended monitor setup.
please try another Cable, i saw similar issue wit broken/not correct cable.

Br
Michael

Well last night I tried the following
HDMI to Onykyo for HDMI Audio only
DVI to VGA and over to my monitor
I completely discconected the TV from the system and the AVR
I still had issues with clone mode (AVR and CRT detected)
I switched to extended mode and made the CRT VGA monitor primary display with the AVR as secondary and it even did the same issue.

I suppose I had better check my other blu rays to confirm this is the only one haveing issues right now as i have only confirmed 4 others play near error free.

I wish folks with this movie would confirm theirs is still working for them.

I am waiting to settle things for a new TV and I will buy new HDMI cables at the same time so I am 1.4 compliant. I will swap the 3 HDMI cables i have around, but since the VGA CRT didn't work i kind of think my HDMI cables are fine right now. It still wont hurt to check and i will try making time.

Today I tried swapping all 3 HDMI cables 1 at a time directly to the TV and it was no go. Still had the same display issue only on Ice Age Dawn of Dinosaurs. I am almost through 50 blu rays that do not behave like the Ice Age.

I am a little upset that i have seen a few show pausing issues like i used to have under powerdvd 9. I didn't see this while i was using the demo version. i wish i had because i wouldn't have bother purchasing 10 then.

Another thing is that Ice Age now seems to consistently fail where before 1 in every 10 starts i would get a perfect play.

I found a WL0F update to my Ihos104 today, but it did not fix the issue.

I even reset my AVR to factory defaults and that didn't fix any issues.

Well crap I really messed up things now trying to track down my Ice Age 3 issue.

All of the sudden now i can't play a single blu ray without some sort of pausing in the video or audio much like i had under PowerDVD 9. I dont get it. Things were playing NEAR PERFECT and then i stumble on to Ice Age 3 with decryption issues and it went to hell.

I purchased a LG blu ray burner just to try another brand Blu ray reader and its not my readers.
I turned off extra window features
Removed the most recent Intel Sata drivers and reverted to Windows Update
Removed the older Realtek network driver and reverted to Windows Update
Turned off the realtek network and disabled all network devices
Purchased another HD so i can try a fresh format and install, but got a sinking suspicion it wont fix things

Odly my DVD playback with True Theater and Cuda is doing just fine which is better than PDVD 9 did.

I will create new dxdiags and stuff soon

All right I am currently running straight up PowerDVD 10 and AnyDVD HD to bypass blu ray copy protection issues. So far it may play a little bit smoother but i am still getting stutters and pausing. Guess I will keep digging deeper.

Grumpy old man

I can feel your pain, thats some trail your going though.

Out of curiosity when you started getting problems with the ice age blu ray and your others where fine. Did you consider the disk being damaged or faulty. eg, buy/rent another copy and try that.

it seems your problem now is a new one. what were the last steps you made before hell broke loose, and where are you now?
you mentioned you were going to re-install windows? if completely fresh software doesnt solve the problem, you might be looking at a hardware issues.

Yea I am getting old and my memory is getting weak.

i can't remember if i installed SP1 after or before the issues. I hope this weekend to work on fresh install of 64 bit without SP1 and with SP1 to see if I notice a difference.

I am currently testing different drivers to see if i can improve things. I had even tried a different non liteon blu ray reader because I had similar problems with PowerDVD 9 untill I switched to GTX 460 with HDMI audio.

Ya I am scared yet another round of hardware blaming, but I am getting ready to make a full posting of all the hardware tested and configurations to try figureing out the culprit.

I hope you dont run into these types of issues cause then there is hope for me.

Have you tried by-passing your avr and plugging straight into the tv from the gtx460?
And how are normal DVD's in the broken setup?

Let me know how the fresh install of windows goes. Be sure to make it a fresh as you can. format the HD first. And install the drivers for the motherboard and graphics card with the disks that came with them.

Not sure if it will make any difference, but to be safe when you fresh install and set things up. dont use your avr. then when things are (fingers crossed) fine and dandy. put your avr into the loop.

Well I have used powerdvd 9 with optical SPDIF audio and HDMI video directly to the TV in the past when I had a simliar problem.

I upgraded to the GTX 460 so i could have HD audio accross the HDMI. I also bought a used TX-SR605 so i could do full HD audio. I did try dual DVI->HDMI adapters to seperate the TV and audio but saw no improvement. One thing i have noticed lately on the broken install is that like before it reads smoothly according to the reader light then hits a random spot and the lights go out, the HDD light goes CRAZY, the audio stops, the video eventually pauses, then the drive starts reading again, and eventually the audio and video fight to get in sync again. Well unlike my PowerDVD 9 Ultra experience this new setup so far has had near perfect DVD HD upgrade experience. I used to get some audio sync issues and felt like i was watching old kung fu movies.

Please keep in mind I do all of my DVD and Blu Ray watching through the Window Media Center interface using the powerDVD "cinema" mode. I haven't confirmed yet if they have a totatly seperate exe for WMC or if it just uses the PowerDVD cinema exe that the standard PowerDVD can switch to.

Brand new HDD and Windows 7 Enterprise 64 bit with SP1 integrated installation has begun.
Install 266.58_desktop_win7_winvista_64bit_english_whql and reboot.
Use nvidia control panel and set 720p.
Personalize desktop, switch to windows 7 basic (disable aero desktop), change power options, create new plan, copy always on, save, edit my custom plan 1, advance options, enable options i can't change, set display to never turn off, set hdd to never turn off, set to never prompt for password on wakeup, set to never to sleep, save custom plan, and reboot.
Configure playback devices, configure TX-SR605 HDMI to 7.1 speakers, leave all other settings default for now.
Install CyberLink_PowerDVD10Ultra_2325_DVD101124-02, let moovie live install, run as admin, activate, register, play despicable me, set bdrom region a, acknowledge keyboard warning by checking don't notify and clicking no for mouse, set audio to HD audio, save.
Trying PowerDVD 10 Ultra 2325 standard interface wil full viewing of Despicable Me.
Was near perfect until over 3/4 through the movie. The audio stopped and then the video stopped. It did start up again and seemed to be fine. I backed up to the begining of the chapter and had it play that area of the blu ray over again. Sadly the blu ray did not light up once as it seems to have CACHED that portion of the movie. I let it play anyways and confirmed the CACHED version played near perfect. It eventually reached the area where i had backed up and started reading the disk again.
This time I forced it back several chapters to force it read the disk again instead of using the CACHED version. It was near perfect again until it reached a point in the movie where it went chunky pixel. I have never seen this happen ever on this particular movie. The rest of the movie was near perfect. So it could read the blu ray just fine this time.

I have no reason to believe I am encountering copy protection issues with my originals. It seems the blu rays can read just fine and its not associated to certain areas of the disc consistently. A fresh install still exhibits the problem and odly enough the computer is clearly overpowered for this task. It would seem PDVD is still a very touchy program.

PowerDVD full Version
PowerDVD 10 Mark II Versin 10.0.2325.51
PowerDVD Trial Verison?
online retail purchase
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD101124-02
PowerDVD TR Number (if shown)
TR101202-091
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase
Used VGA
Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
Used VGA driver version
266.58_desktop_win7_winvista_64bit_english_whql
Used Audio device
NVIDIA HDMI
Used Audio device driver version
HD Audio driver version 1.1.13.1 (266.58_desktop_win7_winvista_64bit_english_whql)
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (Use HDMI), TX-SR605-1 (NVIDIA High Defintion Audio)
Used ODD drive (full model name and Firmware Version)
LG SATA WH12LS30 Firmware 1.00
Used Display(s)
TX-SR605 (Onkyo TX-SR605 AVR)
Mitsubishi MEUSPTV3 (WD-52725)
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
Mini HDMI Video Card to HDMI AVR, AVR HDMI to HDTV HDMI
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
60
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
not using
What kind of Antivirus SW are you using
windows 7 default windows defender on
The detailed issue description
Please also add your DXDIAG log to the post (as attachement)
attached 32 and 64 bit version
Please add the BD-3D Advisor log to the post (as attachement)
attached 3631 version

Well your doing better than me. got a blu ray drive

Samsung SH-B123L 12x Blu-Ray DVD±RW Combo Drive LScribe

and its only reading cd's. doesnt read dvd's or games that i know run. or a burnt cd that i know works. Installed the latest firmware and have updated windows. Have you encountered this along your way?

As for your problem have you tried a different player, like a trial of totalmedia theatre 5. Then we can rule out powerdvd as a problem.

Glad I have not tried the Samsung blu ray readers yet. So far I have LG and Liteon Blu ray, but I am not sure which one is best yet as all 3 of them could be my weak link still. I have had great luck with all 3 reading blu ray and dvds. The old liteon DH401s is one blu ray i can recommend staying away from. It does work, but i have odd times it spins up like a helicopter and doesn't stop till i unplug the power and turn off the system. Ie the system will not finish shutting down till i remove power from the drive first ROFL!

Not yet. I remember trying TMT3 back in my PDVD9 days, but I should try them again too just to help rule out some of my hardware being an issue. It is just frustrating that i had near perfect playback during my 2325 Pdvd 10 trial and after trying a certain title under the retail i get totall unreliability.

What is even funnier is i had a DVD actually crash PDVD 10 the other night 2 times in a row. I am really starting to wonder about PDVD and 64 bit again. I should install a 32 bit windows 7 again and see if i can spot a difference. maybe this weekend i can get the gumption if it is raining.

My samsung blu ray had a faulty lasser. So bought a LG one yesterday and works a charm. Dont have my hands on a blu-ray movie yet. but when i do i'll let you know how it goes as im 64bit aswell.

Id definetly say tyring a trial of tmt5 or similar is worth a try before you re-install windows.

Also you mentioned you are viewing through Windows media center. What happens if you use just PowerDVD. Thats what im doing at the moment, though only with dvd's so far.

I have downloaded the TMT 5 trial, but i am also aware that PowerDVD doesn't like other players installed sometimes I will be cautious and try it still.

I installed TMT 5 on the main media center hdd and used the Liteon Blu ray for playback under WMC. Everything was dandy, but after a while it did the same sype of pause, buffer, continue playback. I get over 3/4 of the movie enjoyed and then wham bam thank you maam. I will give another round of WMC with the LG Blu ray instead before I jump to the 2nd HDD installation.

Well that round of testing was a 2nd hdd that has a fresh Sp1 with no media center active. Just straight up powerdvd and i still had issues with playback oddly enough. This is certainly start to follow the steps of my PowerDVD 9 experience and I am very unhappy. I plugged back in my original HDD so it could record shows under WMC. Looks like tonight there are no scheduled recordings so i might do a little more testing on the 2nd HDD again.

Cyberlink-Michael has me districted with a DVD issue i stumbled on, but for the life of me I can not reproduce the problem ever since I found a way to make it work. Just about ready to say screw it and go back to my blu ray issue research.

While I am thinking about it Cyberlink-Michael do you have any input on the recent changes and blu ray playback issue still continues under Media Center and standard PowerDVD 10 interface?

Hi Larry,
sounds like a general issue in your platform...

Br
Michael Technical Support

Werde Facebook Fan

Well I guess i will do some more digging around and formatting with a couple different installations.

I did notice that PowerDVD seemed happier under 32bit instead of 64bit. For example dispicable me likes to grab a preview from the internet and alow social blu for the movie under 32bit 99% of the time. For 64bit using the liteon 104 i never ever saw that happen. For 64 bit using the lg burner I saw this about 10% of the time.

All attempts were from a pressed blu ray with PowerDVD 2325 and 2701.

I still saw a few bad areas under 32bit, but when i backed up to the beginning of the chapter it never spun up the blu drive and played near perfect right back through the scene that just messed up.

Cyberlink-Michael do you know where things are cached to?
The way i see it i have to start with the basics again.
Blu ray playback
add in HDD playback even though it is not supported
check firmware again on blu ray drives and motherboard
swap cables around or replace

Since it seems to hiccup with reading the original i figure my blu ray drive, cable, sata controller, or driver are messing up. I will try confirming this with a HDD read also. I know for fact other HD formats have no issue from the HDD. I also know some of the latest games I have tried have no issue with hardware and even 7.1 sound from the game.

I am overpowered for blu ray playback and i fear that when i get the 3dtv i want I will not be able to even enjoy blu ray 3d playback from PowerDVD to my display.