I purchased PD9 4 days ago based on reading that it supports MPEG-1 - as that's all I shoot in. Except, as people on this forum have pointed out, it doesn't support MPEG-1 due to a bug that they have known about for a few months. Yet it still shows MPEG-1 as a format that's OK for importing on the website.
All I wish to do at this point is to return the product and buy PD8. Or do an exchange for PD8. Yet I have been unsuccessful in attempting to do this as I cannot speak to anyone. The reseller/distributor says I have to go to Cyberlink and Cyberlink - well - I haven't been able to find a way to contact them other than emailing tech support.
Does anyone know of a way to resolve the situation or a person I could contact? I just want to exchange the product for one that I can use.
Cara