Because I heard of peoples post being deleted, thats why I take screen shots of my post.

so please MOVE ON and close your case.

I am waiting from Sunday (5 days) to get any response to a submitted ticket with suspiciously similar issue: I cannot upgrade from PDVD 8 to PDVD 10. All applications are bought in Cyberlink online store, keys not shared with anyone, I am administrator, Internet works, etc...

I had a similar problem - this time going from a trial version to a purchased version. I found customer service reasonably quick (24 hours) but similarly unhelpful. Key just wouldn't work. Didn't have samoedaddy's patience and was granted a refund. Bit of a shame, liked the software. I see that people who purchase the software from Amazon are getting the same issues. It'll have to be Arcsoft for me.

Quote: so please MOVE ON and close your case.

That's right...everybody with this problem should just MOVE ON - move right on to this thread and state their experiences here in a single location so prospective buyers can get an idea of what to expect should their key not work properly <Smith & Wesson...the original point and click interface>

He probably says move on cause he has not experienced it or works for there tech department.

It is a shame that a senior contributor would say move on, rather than help with the issue. We are not looking to bash, we are simply looking for help with a product that we purchased and now the key codes that we purchased are no longer valid.

It is a shame that a senior contributor would say move on, rather than help with the issue. We are not looking to bash, we are simply looking for help with a product that we purchased and now the key codes that we purchased are no longer valid.

No one has answered why they are not valid. All I have heard is they are valid ( but is says incorrect) or just buy the software again.

I am clear of your bitterness, but your way makes others act likewise. So change or Move On!

Thank you but NO!! Get my product working and I will move.

Quote: I am clear of your bitterness, but your way makes others act likewise. So change or Move On!

Do you not realize it is Cyberlinks way that have made so many people angry?

Perhaps rather than telling purchasers of Cyberlinks non functioning software to move on you should be directing your comments to their tech support to move on with solving the problem. <Smith & Wesson...the original point and click interface>

Exactly!! We hav not asked of anything other than to get the product working that we paid for.

If they cant, then refund our money.

Ok, They answered my ticket again finally. They gave me a new PowerDVD 9 download and key. The key actually worked this time. They also gave me PowerDVD 10 download and key, but the 10 is just a trial and dont see anywhere to put the key code to activate. It only gives me buy or register.

Anyone help with this. Thanks

Out of curiousity was the fix provided by the same agent that had been working with you or a different agent. <Smith & Wesson...the original point and click interface>

the same one Zubair!!

Well I finally got my issue resolved. I did make contact with someone in the US and he will be working on forwarding this information to help speed up the process for those with key code issues!!!

He has my link to this thread to review!

Just for reference, since I've complained earlier in this thread, Cyberlink has resolved the issue I was having efficiently and now I am very happy with PDVD 10.

Can someone help me too, purchased the PowerDVD 10 Ultra about 10 days ago
on the online store, the key with the email doesnt

work, comes up as Invalid when activating like many here, 9 days after sending a message I got this:



Dear Gavin,

Thank you for contacting CyberLink Technical Support.

I understand your concern related with the CyberLink PowerDVD 10 Ultra and you are unable to activate it.

In regards to your issue, I would suggest you to uninstall and reinstall the software from the link provided below:

PDVD 10 Mark II Ultra 3D (Build:2325) [Windows 7, Vista, XP SP3 ready] (online activation required)

http://isales.gocyberlink.com/download/CS_Dept/PowerDVD/PowerDVD10_Ultra_2325_DVD101124-02.exe

User Name: PowerDVD
Password: ********

Note: Password valid duration is 2011/2/14 00:00 Hrs ~ 2011/2/20 23:59 Hrs PST. I suggest you to download the software before 2011/2/20 23:59 Hrs PST.

CD Key : ULPBJ-*****-*****-E4ULQ-*****-*****

Please revert using the following reference:

>> http://www.CyberLink.com/english/cs/support/form/index.jsp <<

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.

Thanks and Regards

Bedi
CyberLink Technical Support


Well I downloaded it again even though I already had the install file from the order email, and reinstalled it and used the Key (which is the same key I had in the email too) and surprise surprise it didnt work, so please please can someone help, this is not a small amount of money for me.

Here is my DXDiag as requested:


[removed to keep it readable]

My Firewall is the Windows 7 built-in one (which I have tried activating while I had that switched off but still said the key was invalid)

And the Antivirus is AVG free.

Thanks,

Gavin.

Hi,

I removed the full posting of the DXDIAG - please help to attach it as attachment, thanks

please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

it may can help to uninstall all PowerDVD and run the cleaner - please let me know if this worked on your side.

If possible please also post a snapshot of the error message

thanks and br
Michael Technical Support

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