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Upgrade powerdvd9 to 10 fails customer service gives lame solution
rruiten [Avatar]
Newbie Joined: Jan 18, 2011 18:10 Messages: 5 Offline
[Post New] Feb 01, 2011 16:33
I bought a new Asus and it came with Powerdvd 9
The information from powerdvd 9 gave the folowing serial:
PowerDVD 9 Version 9.0.3608.51
SR Number DVD101203-01

In the openingscreen of powerdvd there was a upgrade button voor version 10. I eagerly bought the upgrade but when it ran it removed powerdvd 9 (except for the shared folders) but didn't install version 10.

After posting a message to customer service i got ananswer (after one week) give us all the info. I did and after two weeks they came up with the lame solution that i've powerdvd 7 and you can not upgrade to 10 ?????

The software on the Asus says Powerdvd 9, the serial says 9, the upgrade button says 9, where did they come up with a version 7????

So i should buy a full version and everything is solved, refund that i have to settle with the reseller ????

I think i'm going crazy, is this customer service??? Did anyone else had the same problem?

I thought Powerdvd was i nice product and i'm all about upgrades but this is a rip off. First sell the upgrade (that doesn't work) than sell the full product.

I hope anyone has an answer that can help me,because i don't going to buy a extra full version.
Angry_Angry_Angry [Avatar]
Newbie Joined: Jan 18, 2011 13:22 Messages: 14 Offline
[Post New] Feb 01, 2011 17:13
Don't hold your breath mate.

Cyberlink Technical Support is non-existent and their responses/solutions are as useful as kidney failure. Having been dealing with a relentless lack of technical support I decided to go out and buy a BD Home Theatre system (in a box).

I haven't been this angry since they changed the name of OPAL FRUITS.

Cyberlink *******
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Feb 02, 2011 05:03
Hi,

sorry about your experience.

can you kindly check if you:
- post the error message (if any)
- which upgrade you ordered ("upgrade from 8/9" or "Upgrade from 8/9 standard/other Versions")?

becasue you use an OEM PDVD 9 before you need to have the "Upgrade from 8/9 standard/others"

Br
Michael Technical Support

Werde Facebook Fan
rruiten [Avatar]
Newbie Joined: Jan 18, 2011 18:10 Messages: 5 Offline
[Post New] Feb 02, 2011 06:23
Thanx for the reply

There is no error message.

The update looks like it's installing, it removes powerdvd 9 (except for the shared files dir) and finishis normaly with no error.There is no installation dir or icon for powerdvd 10.

The update i've ordered is the update that powerdvd9 pointed me to from within the program. (I used the upgrade button)

According to my invoice the software i downloaded is:
Upgrade to PowerDVD 10 Ultra 3D from 8/9 Ultra (Download version)
The name of the file i downloaded is:
PowerDVD10_UltraUpgrade_fromUltra_1830_DVD100611-07.exe

Other info i've got.

Powerdvd came preinstalled with the Asus 2400 xvt i bought.
It runs Windows 7 64 bit
There are other cyberlink programs preinstalled(eeecam and eeecinema)
With regards,

Rob
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Feb 02, 2011 06:55
Hi,
understand - so you even do not see the activation screen?!

Please let me know which Antivirus and Firewall you use - sometimes they block it.

Br
Michael Technical Support

Werde Facebook Fan
Angry_Angry_Angry2 [Avatar]
Newbie Joined: Apr 06, 2009 13:15 Messages: 5 Offline
[Post New] Feb 02, 2011 13:58
CYBER-LINK MICHAEL

Why did you lock my account?

Am I not able to complain?

How about before trying to help other people you UNDELETE my posts and comments and ANSWER THEM~? Seriously you can't whitewash complaints. You need to contact your manager and get them to act on this.

You didn't answer ANY of my earlier questions either or the several other people. You need to inform your mangement that they need to hire qualified technical support personell and stop insulting customers.

SORT IT OUT!!!!!!!
rruiten [Avatar]
Newbie Joined: Jan 18, 2011 18:10 Messages: 5 Offline
[Post New] Feb 02, 2011 16:37
Yes i don't see the activation screen. The firewall and antivirus i use are both from microsoft.
Firewall intern windows
Anti virus Microsoft security essentials.

I hope this helps.
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