PowerDVD v10 freezes every few minutes

kitfoo

Newbie Joined: Jan 30, 2011 21:25 Messages: 8 Offline

Solved by

Jan 30, 2011 21:31

Hello,

I have PowerDVD Standard v10 for Win 7 64-bit.

I have the latest drivers installed for PowerDVD (jan 26 I think) as well as my video card and sound card. (Radeon HD5670 1GB & Sound Blaster XFI Extreme Gamer)

Sound and video quality are awesome, except every few minutes or so PowerDVD locks up. While it's locked, my hard drive light is going nuts like it's buffering or something. I've had v9 and v8 before, and NEVER had this issue. Is this a Win7 compatability issue, or something else?

Anyone else run into this problem?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 31, 2011 05:17

Hello,

I guess it is an platform specific issue - please help to collect some information to investigate it:

http://forum.cyberlink.com/forum/posts/list/8449.page

BR
Michael Technical Support

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kitfoo

Newbie Joined: Jan 30, 2011 21:25 Messages: 8 Offline

Jan 31, 2011 06:15

Here's the additional info:

PowerDVD full Version: Yes 10.0.2429.01
PowerDVD Trial Verison?: No
PowerDVD SR Number: DVD101227-02
PowerDVD TR Number: TR101231-026
Operating System: Win7 64-bit AMD dual 3.0Ghz 4Gb RAM
Do you use administrator or restricted user account? No
Is your PowerDVD a Retail product or bundles with HW? No
Used VGA: Radeon HD5670 1GB
Used VGA driver version: 11.1
Used Audio device: SB XFI Extreme Gamer
Used Audio device driver: 2.18.0015
The Audio setting in PowerDVD and in OS: 2 speaker
Used ODD drive: NA
Used Display: LG Flatron Wide
Which kind of display connection: VGA
Are you using single or dual monitor environment: Single
Are you using clone or extended mode: No
(3D only) Please provide detail info about 3D setting in PowerDVD: NA
What kind of Antivirus SW are you using: Norton Internet Security 2010

I couldn't find those 2 log files as stated in the link. Where are they located exactly? Thanks!

kitfoo

Newbie Joined: Jan 30, 2011 21:25 Messages: 8 Offline

Feb 01, 2011 21:13

Any update?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 02, 2011 04:29

Please post your DXDIAG, thanks!

BR
Michael Technical Support

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kitfoo

Newbie Joined: Jan 30, 2011 21:25 Messages: 8 Offline

Feb 02, 2011 06:22

As stated above, I don't see that file listed when I do a search of my hard drive. Where is it located?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 02, 2011 10:54

Hi,
please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

Br
michael Technical Support

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kitfoo

Newbie Joined: Jan 30, 2011 21:25 Messages: 8 Offline

Feb 02, 2011 12:17

Ah, got it, thanks! It's attached.

Filename	DxDiag.txt	Download
Description
Filesize	34 Kbytes
Downloaded:	347 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 03, 2011 03:18

Hi,

I do not know an specific compatibility issue - lock ups as described are more indicating an other issue like:
- interferring 3rd party Software (any other task running periodically?)
- HW issue (e.g. overclocked CPU/GPU/Heat issue)

Br
michael Technical Support

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kitfoo

Newbie Joined: Jan 30, 2011 21:25 Messages: 8 Offline

Feb 03, 2011 06:02

Yeah, the only thing I could think of is something running in the back ground that's causing it to do that. It's not a hardware issue, as I've had no problems with the previous 2 versions of PowerDVD.

Guess I'll just have to deal with it.

Or possibly downgrade to v9.

Samoedaddy69

Member Joined: May 24, 2010 20:29 Messages: 93 Offline

Feb 03, 2011 06:11

I have Win7 64 bit and didnt have that issue. I did however have a issue once I updated to the last update. Dont know whether that would be the cause or not.

kitfoo

Newbie Joined: Jan 30, 2011 21:25 Messages: 8 Offline

Feb 03, 2011 18:49

I don't that's it either...my video quality actually improved a lot after the latest update. It had all sorts of lines across it before, but now they're gone.