INSTALL STUCK AT 95% FOR 2ND FILE

GMMOLINA

Newbie Joined: Jan 29, 2011 19:21 Messages: 3 Offline

Solved by

Jan 29, 2011 19:27

I purchased the upgrade to 9.0 today. I downloaded both files. I uninstalled version 7. I installed the first file no problem. When I run the second file it hangs at 95%. The install says: "Installing SmartSound". The install does not crash but never completes even after 2+ hours. No errors show. Thanks for any tips. I submitted a ticket to support today but still waiting.

I purchased 9.0 Ultra 64. I am running a new HP with Windows 7 (64-bit).

Thanks.

Gabriel

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Jan 29, 2011 20:29

I can only suggest you keep 'harassing' Customer Support. Happing editing

Best Regards

Neil
CubbyHouseFilms
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RolandRock666

Newbie Location: Northampton, UK Joined: Dec 05, 2009 09:51 Messages: 5 Offline

Jan 30, 2011 06:29

I had this and fixed it my upgrading Apple Quicktime first, then the content pack installed fine.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 30, 2011 08:58

OK, Try Roland's idea first and if that doesn't succeed I can give you two cleaner tools. I had the same issue and it is a pain. You'll need to run 2 types of cleaner to remove some items. The 95% lock for me was installing SmartSound.

Works a treat now

Dafydd

GMMOLINA

Newbie Joined: Jan 29, 2011 19:21 Messages: 3 Offline

Jan 30, 2011 11:51

Roland, I updated Quicktime. Uninstalled my previous versions of Cyberlink and reinstalled both files. Still stuck at 95%... thanks for the tip though.

Dafydd, what cleaning software should I run? What files should I look for?

Thanks again.

Gabriel

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 30, 2011 12:21

Hi,
I've written the instructions up:
http://forum.cyberlink.com/forum/posts/list/0/15688.page#76449

You'll find the files there as well.

Dafydd

GMMOLINA

Newbie Joined: Jan 29, 2011 19:21 Messages: 3 Offline

Jan 30, 2011 14:03

Dafydd, thanks for the assistance. I had to go through a few extra hoops (explained below) but it worked!

I followed the steps on the page you provided. However, after trying to run the Content Pack install, I would receive an error regarding "Installshield Engine (Ikernel32.Exe)". I deleted the temporary "C:\Program Files\Common Files\Install Shield" folder and re-ran the Content Pack install and it worked.

Thanks again.

Gabriel Molina