Hi,
I use just a 1gb graphics card on my set up. You haven't mentioned RAM. A diagnostic would help.

From the images.
1. Copy and retain the information in the error report.
2. provide a lot more free space on your system hard drive - at least triple the file contents used in the project and output selection (choose the larger). 16GB is too small.
3. Did you localise what was in the 22:02 position in your project?

For CyberLink Technical Support please contact: https://membership.cyberlink.com/prog/support/cs/index.do

Dafydd

attached is a DxDiag.txt file. Looking at it, I believe it says the ATI Radeon 2400 HD Pro is 2.56 mb, is this correct? Also I have 3.5GB of RAM?

1)when you say "localize" do you mean all files must be on the same local hard drive to produce and render? I have a USB connected 1TB hard drives that I put some of the larger movie files on, and it's a mixed bag, meaning in my media content it comes from various drives (ie: maybe c: and a USB drive).

2) Yes, I think I only have 16GB of free disk space, are you saying if the media content is 5 GB then I would need 15GB of free disk space on c What if I'm saving the output to the 1TB USB drive? Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), Windows XP Professional (5.1, Build 2600) Service Pack 3, 50GB freespace on c:, 2 external 1TB hard drives, 3.4GB RAM, ATI Radeon HD 2400 Pro

Hi,
Looking at the diagnostic I see the "Driver Date/Size: 4/10/2008 11:05:34, 305152 bytes" Tech Support would recommend you to look and apply an update.

You have to have sufficient processing space if you are using HD files in BOTH locations. You also have to make sure the external drive will "stay awake" during the process. My external HDD are "pinged" by a software to make sure they remain active.

The mixed bag location style of editing isn't one I'd adopt. I suggest you Go to File>Export>Pack Project Materials and then browse to bring all project content to one location. I would then open that project file and attempt to produce again.

I'm suggesting the PPM approach over the other, as scattered files have in the past caused video editor software to baulk at tasks.

I should have used "isolate" rather than localise, look to see what media is in your project at 22:02 which might be causing the problem - a corrupt media file perhaps.

Try some or all of the above.

Dafydd

Dell and I just updated, yesterday, the only drivers known and latest known I believe for the ATI Radeon 2400 Pro? Don't know about the 4/10/2008 date? I'm not sure what else I can do?

With that said, is this enough of a video card? The 22.02 file is one that is located on the "outside", but so are a couple of others, in the same spot. I've attached some event errors (many of them) that I also gave to tech support.

What do you mean PPM?

I guess I will try the Go to File>Export>Pack approch. The tech people (I'm assuming overseas) , are having me send error messages and the like.....kind of a poor tech support system, quite frankly. Don't know what non-tech people could even do if this product did not work for them? Been here before.....not encouraging! Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), Windows XP Professional (5.1, Build 2600) Service Pack 3, 50GB freespace on c:, 2 external 1TB hard drives, 3.4GB RAM, ATI Radeon HD 2400 Pro

If you disable the "Hardware Acceleration" and "Shadow files" features the video card does not get involved with rendering - it becomes a pure processor function. Give it a try. Win 10, i7

HDedit,

Disabling "Hardware Acceleration" is not available (won't let you disable). And tried disabling "Shadow Files"...did not work. Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), Windows XP Professional (5.1, Build 2600) Service Pack 3, 50GB freespace on c:, 2 external 1TB hard drives, 3.4GB RAM, ATI Radeon HD 2400 Pro

Have not heard from tech support, except this morning. Not sure what time it is in India, maybe they have unions? I'll tell ya.....been in this a while, can't believe I fell for another "hard" sell software. The mere fact that this forum exists for PD-9 is a clue to the obvious.

I've pretty much done all most have suggested, to no avail. Don't know if it's worth my time to upgrade the video card, as I'm seeing others, with far better cards, having problems too? I was really pumped, because it seemed to work flawless for hours and hours (making and learning the software), then I tried to render...."Boom".

Now the PD-9 won't even play, simply play, (forget about rendering).....it just crashes or turns off mid way through.

Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), Windows XP Professional (5.1, Build 2600) Service Pack 3, 50GB freespace on c:, 2 external 1TB hard drives, 3.4GB RAM, ATI Radeon HD 2400 Pro

Hi,
PPM = Pack Project Materials

Did you PPM your project as requested? Did you attempt to Produce from that project - and what were your selections? the "outside" file = 22:02 issue would be eliminated if you place the project - pack and onto a C drive with a lot more room.

The forum was set up following my request. It is as is - a place for editors to try and assist each other within the confines of the program.

I remain concerned about the processing space available to you. You should move a large amount of your data from "C" drive and free up space on there. Far too often editors have had problems with processing to external drives.
My "C" drive is a small drive sata 700GB, it has 622GB of free space. My video data is stored on internal 1TB drives and I have 9 HDD, made up of externals and internals. As previously mentioned I "ping" my externals every 2 minutes to make them remain active.

I see you mentioned Dell's assistance. If they've made changes an up-to-date diagnostic would be useful for us here and tech support.

HDEdit has pointed you in a good direction.

Please can you supply screen shots of:
1. Preferences> Hardware - the interface
2. Preferences> Produce - the interface
3. Preferences> General - the interface
This will allow us a quick look at what you've got selected - and check the situation.

Thanks

Dafydd

Dafydd Bevan

1) Yes I exported (PPM?) to one location on my 1TB H:/ HD.

2) Yes, I attempted to produce from there. Not quite sure I understand what you are saying about the "Outside" file = 22:02? If you mean the video file from that time line on, yes I even deleted that particular video file just to see if that was the problem.

3) I did free up some space on my c:/ drive to about 50GB or so. I have not tried, yet, to render that file from the one location on the c:

4) I do not know how to "ping" my other drives....as you say. If I'm reading you right, are you saying save the rendered file on the c: drive while rendering the files from my H: drive?

5)The only changes Dell did was check to make sure all drivers were up to date. We updated the last driver for my ATI Radeon HD 2400 Pro, but this is what you have seen. I'm not sure there is anything newer available or if this card is good enough.

6) "HDEdit has pointed you in a good direction."....yes except as you can see in the "hardware acceleration" adjustments or turning off is not available...it's always checked on.

FYI: This program worked flawlessly while producing this 2 minute clip. I used it back and forth extensively. Only when I tried to render in the mpg-4 did it stall and lock up, then crash. Also, now it simply turns off, no errors, no Dr. watson, no nothing....just crashes and goes back to my computer home.
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), Windows XP Professional (5.1, Build 2600) Service Pack 3, 50GB freespace on c:, 2 external 1TB hard drives, 3.4GB RAM, ATI Radeon HD 2400 Pro

couple of additional error reports Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), Windows XP Professional (5.1, Build 2600) Service Pack 3, 50GB freespace on c:, 2 external 1TB hard drives, 3.4GB RAM, ATI Radeon HD 2400 Pro