PD 9 Trial Version worked, bought and now it doesn't

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adavidcassidy77

Newbie Joined: Jan 22, 2011 18:22 Messages: 8 Offline

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Jan 22, 2011 18:29

Used PD 9 trial for a few days and decided I liked it enought to buy it. After getting the disc and installing now it just hangs on start up. My processors work at 80-100 percent but nothing ever comes up. I haven't done the driver check thing yet but since the trial version worked so well guessing they should be fine. I guess I'll try uninstalling and reinstalling but any other ideas?

adavidcassidy77

Newbie Joined: Jan 22, 2011 18:22 Messages: 8 Offline

Jan 22, 2011 19:29

Also running Windows 7 with 5gb memory and dual core processor. Video card is nvidia Geforce 9100. The computer is an HP bought in July. Figured after the trial worked ok I would be fine. Tried uninstall and reinstall didn't help. Tomorrow I'll try the driver stuff. I've never tried to update a video driver though. If its too complicated I'll just box it up and ship it back. Plenty of other options out there.

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Jan 22, 2011 20:59

Suggest you de-install PD9 using the windows removal tool. Re-instal both the apllication file and contents file. Let us know how you did. Win 10, i7

adavidcassidy77

Newbie Joined: Jan 22, 2011 18:22 Messages: 8 Offline

Jan 23, 2011 06:32

Installed updated video driver and that did the trick. Weird that the trial wouldn't need it but full version would.

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Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Jan 23, 2011 13:32

The trial versions are not downloaded from the same servers as the purchased ones. The version (release number) of the software may have changed between the two time periods. PD9 has had two updates since November. Win 10, i7