PowerDVD 8 Won't Play Blue-Ray - CLHELPER.exe error & Unsupported Disc

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adg1376

Newbie Joined: Jan 09, 2011 17:29 Messages: 1 Offline

Solved by

Jan 09, 2011 17:34

PowerDVD8 Version 8.0.3228f.50 came bundled with LG Blue-Ray disc burner.

When launching program, we get an error message - "CLHELPER.exe - application error" stating - "The instruction at 0x0048897d" referenced memory at "0x00000003e". The memory could not be "read".

After clicking through the error message, the program opens. When attempting to play a blue-ray disc the error message appears, stating - "There is a disc with an unsupported format in drive D:"

Any advice?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 10, 2011 06:07

Hi,
please contact the customer support about your issue - thanks!

Br
Michael Technical Support

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Nathan G.

Newbie Joined: Jan 28, 2011 01:40 Messages: 1 Offline

Jan 28, 2011 01:43

Hello,

I am having this exact issue occur on my machine with an installation of PowerDVD 8.

More specifically, my version of the CLHelper.exe messages states that "CLHelper.exe has encountered a problem and needs to close...."

Was this issue resolved? If so, could the fix be posted?

Thank you very much!

Best Regards,
Nathan G.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 28, 2011 05:43

Hi,
please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

please help to post the related infos here

do you have contacted the CS about your issue?

thanks and Br
Michael Technical Support

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aarakis

Newbie Joined: Mar 06, 2010 23:31 Messages: 5 Offline

Apr 07, 2011 12:15

This works for me: http://www.curtpalme.com/forum/viewtopic.php?t=25326
Uninstall Avast anti-virus.