We've never been allowed to have multiple versions of PD on the same system. Q9300 2.5 GHz
4 GB Ram
Nvidia 9800 GT

We're not morons and we don't appreciate being treated as your ill-mannered sound off place.

Get your act together and if you want our help, change your approach to us.

Dafydd

MrC123;

...welcome to the forum..as a new poster, you will forgive us if we ask too many questions. Not sure what the question is for you exactly..you need to be specific for us to help. I am not sure who the "pig ignorant, moron" is as I do not know you. CALM DOWN!

All versions of PD9 request removal of the prior versions. The installer usually can accomplish this without your help, but sometimes needs you to talk to it an lend support.

If you want us to help, we need at least two (2) things to start:
1. The version and build of Cyberlink. Click on the word POWERDIRECTOR inside the program and it will tell you.
2. A DXDIAG file that will help us "see" your machine a little. Instructions for creating it are HERE (see part B):
http://forum.cyberlink.com/forum/posts/list/7958.page

Save the file somewhere you can find it and come back and press "POST REPLY" button and attach it. Without that information, we, and you, are wasting our time here.

Your BEST and usually only source of trying to get something resolved when you're having problems is HERE.

We all know about the direct support issues with CL, and just ranting about it does not solve your problem and will actually get you banned from here. And it does no one any good. Almost no one in here works for CL.

Between Dafydd, Cptn Kevin and many others your problem can usually be solved quickly. Also there are almost no software out there that will let you install two separate versions of it on the same computer now days.

We ALL have problems but if you go to the read me guide, even though it says for new members it should just say for anyone with problems go here http://forum.cyberlink.com/forum/posts/list/13638.page and see how to set your question up, you will get a far faster solution because the people that actually know how to help you here can help you faster.

Just saying PD crashed my computer does not mean much and then we waste several days and messages trying to figure out what your problem actually is.

Some of these guys know more about how to work around issues than CL does. __________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

Some weeks back I asked customer services what to do in my situation: I have a PD7 OEM version pre-installed on my pc. This was completely removed upon installation of the PD9 trial version. If want to buy PD9, do I need the full price version or an upgrade (from PD7). The latter might want to check there is/was a previous version and currently PD7 is gone and I cannot restore it without going back to a "factory install" which is not what I want to do.

No answer was given upto now. I re-issued the same question yesterday so I hope an answer is forthcoming. I am a little surprised the first time round got no reply. But if someone here knows the answer, I'd be happy to hear.

If there is time for argument there is time to fix the problems presented

The BEST WAY to fix "
problems presented is to eliminate them before they become a problem

2nd best is to fix them quickly when they do become a problem

technical talent and customer appreciation should not be on different sides of the ball

no one wins that way

Quote: If there is time for argument there is time to fix the problems presented

The BEST WAY to fix problems presented is to eliminate them before they become a problem

2nd best is to fix them quickly when they do become a problem

technical talent and customer appreciation should not be on different sides of the ball

no one wins that way

Fully agree - which is why I re-issued the question. It is not a problem yet but in communication there are always 2 parties to tango... so I'll wait again for a response which hopefully is forthcoming.