Refund Policy

bsdaiwa

Newbie Joined: Dec 01, 2010 20:39 Messages: 1 Offline

Solved by

Dec 01, 2010 20:44

Can anyone tell me how you get a full refund. According to the FAQ purchasers are entitled to a full refund within 30 days of the date of purchase but they don't seem to respond to requests. Does anyone know of a telephone number they can be reached at?
This doesn't seem right.

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

Dec 01, 2010 20:51

Hi there,

Digital River handles the transactions for Cyberlink. This is the only phone number that I could dig up for you:

In case there's a billing problem, please call our billing company, Digital River, for assistance.
The phone number for the Eden Prairie, MN offices of Digital River is: 952.253.1234
Select "1" as soon as you hear a voice begin talking and you will be redirected to a customer service department.

Good Luck!

Kevin

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Robert2 S

Senior Contributor Location: Australia Joined: Apr 22, 2009 05:57 Messages: 1461 Offline

Dec 01, 2010 21:06

I received a full refund on my PDVD10 via email. I think the link was in the email sent to me verifying my purchase. Sorry I don't have the link for you.....now that I come to think about it the directions are on this page, right hand side under returns and cancellations.
https://store.cyberlink.com/store?Action=DisplayHelpPage&SiteID=clinkus&Locale=en_US&Env=BASE&resid=wttUjQoHArEAAFJVePsAAAAe&rests=1291255408531

I did not like the way I could not zoom in to take out the black bars top and bottom of my blu-ray dvd's. I found another program that allows me to do this plus it allows me to play the latest Extended Avatar blu-ray dvd. My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

DONALD

Newbie Joined: Mar 16, 2011 22:36 Messages: 1 Offline

Mar 16, 2011 22:45

here is my message that credit card is in my name ,and ,its my girlfriends email address so if there is something that you have to send me please send it to my e mail donaldthrower95@yahoo.com

Robert2 S

Senior Contributor Location: Australia Joined: Apr 22, 2009 05:57 Messages: 1461 Offline

Mar 16, 2011 23:23

Donald we are not cyberlink, we are just a forum of users who help each other. Please follow the link above. My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

L B

Newbie Joined: Mar 05, 2011 18:41 Messages: 16 Offline

Mar 17, 2011 08:14

Good Luck on getting ANY help out of these people. They don't respond properly to support tickets, it take 3 to 4 days even to get wrong answers from them!!!

Robert2 S

Senior Contributor Location: Australia Joined: Apr 22, 2009 05:57 Messages: 1461 Offline

Mar 17, 2011 08:28

The refund is handled through Digital River not Cyberlink technical support. My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn