Voice missing on a DVD on playback from a tablet computer

axone

Newbie Location: Canada Joined: Nov 11, 2010 17:14 Messages: 11 Offline

Solved by

Nov 25, 2010 13:36

Hi, recently I completed a video presentation for a group of sale reps. Burn the video on DVD (DVD-R) and the audio setting were on Dolby Digital (2 channels). Even tried it on the sound setting to LPCM. The DVD work well on different players such as a computers and home DVD players (LG). It also started and playback well in at least 2 different software, such as PowerDVD* and even Windows Media Player*.

However, when tested it on the external DVD player on the reps (2 of them) Tablet computer (Lenovo) the narration was missing! The DVD intro and closing music worked! If you placed your ear close to the tablet speaker you could barely hear the voice of the narrator. So, the video track sound doesn't seem to work! I have 2 video track on the DVD, one on the Master Video Track and one on the PiP 1 Track. Both do not work! The DVD was played on WinDVD* (the Tablet default DVD player) and Windows Media Player*, same results. Even the a mpg4 video file did not have the narrator sound (yes with the music).

Before I scrap lots of DVD disc, can anyone give me some sort of diagnostic ideas? Here are the next avenues I am looking at:
Burn on a DVD+R disc instead of a -R.
Split the audio track from the Master Video and send it to a Voice Track (cannot split the PiP sound track?)
Download and install a different player which has updated codecs package (eg: DIVX* player and codec pack)
Try a AVI file instead of a mpg4. Don't like the video file instead of the DVD because loosing the Chapters which are useful to the reps.

Any other idea?

I need to prepare this very soon, so any quick feedbacks are quite welcome!

Thank you in advance for any help you can provide me with.
Axone

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Nov 25, 2010 18:59

Since it plays on most players, I would guess it is a problem with Lenovo/Linux. Probably not a codec problem since it does partially play. My suggestion would be to try a different player. I think VLC Player has a Linux version that would probably run on Lenovo. __________________________________
CORNBLOSSOM

axone

Newbie Location: Canada Joined: Nov 11, 2010 17:14 Messages: 11 Offline

Nov 26, 2010 10:07

Thanks Jaime,

The Lenovo tablet is a Windows XP OS, not Linux. Yes, I have made a different copy of the DVD were I placed the narrator voice on a separate Voice Track. Couldn't do it for the small PiP Track. Waiting for an answer from the rep who is testing it.

In the meantime, I will search for a cheap or free DVD player for WinXP based computer.

If you have any suggestion for a free DVD Player that is easy to install and highly compatible (good codec pack), please let me know.

Many thanks.
Axone

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Nov 28, 2010 08:51

As Jaime said, the VLC is excellent, and free. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

axone

Newbie Location: Canada Joined: Nov 11, 2010 17:14 Messages: 11 Offline

Nov 28, 2010 11:59

Hi,

I have tried to produce a DVD with a separate voice track and had same result, no sound during the narration.

What really puzzled me is the fact that the music track is okay while the narration is not ... what the difference in recording?

Just burn a version using Windows Live Movie Maker to see if the DVD will work on their tablets. Meeting rep this PM to test it.

What if produce high quality AVI and use to it to burn a DVD?

Many thanks for your help.
Axone

NicolasNY

Senior Contributor Location: Caracas Joined: Sep 28, 2008 17:49 Messages: 805 Offline

Nov 28, 2010 12:14

Do not waste your time by recording more DVD's, because the problem is not in PD or in the DVD you've recorded. The problem is evidently on the Lenovo Tablet computers as Jaime suggest. Download VLC and install it on your tablet computers (http://www.videolan.org/vlc/download-windows.html)

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Nov 28, 2010 18:57

The Lenovo tablet is a Windows XP OS, not Linux.

Sorry, I thought it was one of those Windows like Linux distributions. __________________________________
CORNBLOSSOM

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Nov 29, 2010 02:40

Hi

To throw my two cents in!

Why burn to DVD when you can produce/render to MPEG 2 and save that file to a memory stick or play directly out of windows media player?

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog - PDtoots happily supports fellow PowerDirector users!

axone

Newbie Location: Canada Joined: Nov 11, 2010 17:14 Messages: 11 Offline

Nov 30, 2010 17:48

Hi everyone,

I am quite desperate! I downloaded VLC Player and still the same problem!

Made a MPEG2 file on a USB stick (780mb) and had the same problem.

The reps have a Lenovo X61 tablet computer (WinXP Pro OS). Check the audio codec and seems Ok.

Borrow my son Avatar* DVD movie and did play correctly on the X61 computer (with VLC or WinDVD).

What even more weird, burn a DVD with Windows Live Movie Maker and had the same problem! However used the mpeg file created with PD8.

Seems to be an incompatible audio set up of the X61! Need to address it since cannot make the reps change all their X61. Wish I could!

Thanks to all for your help.

Axone

NicolasNY

Senior Contributor Location: Caracas Joined: Sep 28, 2008 17:49 Messages: 805 Offline

Nov 30, 2010 17:56

Hi axone , do you try this suggestion?

Quote: Why burn to DVD when you can produce/render to MPEG 2 and save that file to a memory Hi stick or play directly out of windows media player?

This message was edited 1 time. Last update was at Nov 30. 2010 17:57

axone

Newbie Location: Canada Joined: Nov 11, 2010 17:14 Messages: 11 Offline

Nov 30, 2010 18:02

Yes I did ! Same results.

Thanks for your help.

Axone.

axone

Newbie Location: Canada Joined: Nov 11, 2010 17:14 Messages: 11 Offline

Dec 18, 2010 15:29

Hi everyone,

finally found a solution to my problem and wanted to share.

Still cannot hear the narrator but if plug earphone or external speaker to the X61 tablet via the headphone 3.5mm jack can hear the narrator ! Also found out that on some very rare equipment with small speaker can also happen (eg: speaker o a cam).

What I would like to know is why it is happening?

At least now the reps can use the DVD or mpeg2 file on their computer using external amplified speaker.

Thanks for all your comments and help

Axone