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PowerDVD 10 Ultra Mark II & Avatar Blu-ray (Extended version)
Velvetcoat [Avatar]
Newbie Joined: Nov 22, 2010 10:21 Messages: 3 Offline
[Post New] Nov 24, 2010 14:54
If anyone is having problems with running Avatar Blu-ray Extended version, 3 disc set, using PowerDVD 10 Ultra Mark II then the information sent to me from Tech Support may be of interest:

"Thank you for contacting CyberLink Technical Support.

I understand that you are facing an issue in playing Avatar Blu-ray disc in PowerDVD 10 Ultra software.

Regarding your concern, I would like to inform you that Fox company renewed the online content which results in Avatar Blu-ray disc not playable in PowerDVD 10 Ultra software.

Our research and development team are already working in process to fix this issue soon."

When can we expect an update to the software?
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Dec 10, 2010 09:50
Hi,

the issue should have been fixed by FOX - please check again and let us know if it is OK on your side now.

You must have active internet connection!

On my test systems it is OK with Extended edition!

Br
Michael Technical Support

Werde Facebook Fan
Velvetcoat [Avatar]
Newbie Joined: Nov 22, 2010 10:21 Messages: 3 Offline
[Post New] Dec 10, 2010 15:52
No, still getting broken up sound! The sound drops out every few seconds just on this Blu-ray set. All other Blu-ray's work perfectly over both laptop speakers and HDMI. The vision appears to have instantaneous breaks at exactly the same time as the sound dropping out.

Have attached an audio file of the situation.
 Filename
Avatar Audio Dropouts.DSS
[Disk]
 Description
Avatar Audio Dropouts (Olympus DSS File)
 Filesize
12 Kbytes
 Downloaded:
374 time(s)
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Dec 11, 2010 09:25
Hello,
you may provide more accurate information.
please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

Br
Michael Technical Support

Werde Facebook Fan
comecomewong [Avatar]
Newbie Joined: Mar 05, 2011 11:21 Messages: 3 Offline
[Post New] Mar 05, 2011 12:47
Since my PowerDVD 8 is not working for the Avatar extended edition blu-ray, I downloaded PowerDVD10 trial for testing. Wow, it works~ I thought I am going to upgrade it. However, it just work for first 10 minutes sence. I got the same problem after 10 minutes playback, dropping frames... well, I am sure all my hardware drivers are most update. And, no go again for my Avatar movie... I hope you guys really solve your application problems.

My settings: Avatar BD Extended Edition (France),
LG BE08LU20 External BD player,
Window 7 pro 64bit,
nVidia ION 9400 (driver version: 266.5 comecomewong
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Mar 07, 2011 06:34
Hi comecomwewong,

please help to provide more information about your system:
http://forum.cyberlink.com/forum/posts/list/8449.page

Br
Michael Technical Support

Werde Facebook Fan
comecomewong [Avatar]
Newbie Joined: Mar 05, 2011 11:21 Messages: 3 Offline
[Post New] Mar 08, 2011 15:59
Is ok now, it works after restarted the computer. However, there is still problem with PowerDVD 8, I am using window 7 pro 64bit version. It cannot be updated via the IE browser page... what system information do you want? thanks. comecomewong
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