Won't import mpeg4 files

bizbopper

Newbie Joined: Oct 21, 2010 10:51 Messages: 10 Offline

Solved by

Nov 22, 2010 14:47

Trying to import mpeg4 files - hangs up for a minute then "stopped working" message appears.

PD 8, Windows 7

Came installed with Cyberlink DVD Suite on new HP desktop.

Just realized the file I am trying to import is an Mpeg4 HD. Is there a problem with PD acceping an HD file?

This message was edited 1 time. Last update was at Nov 22. 2010 16:46

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Nov 22, 2010 19:59

What version of PD do you have? What about your system? How much memory? How long is the clip? __________________________________
CORNBLOSSOM

bizbopper

Newbie Joined: Oct 21, 2010 10:51 Messages: 10 Offline

Nov 22, 2010 20:46

PD 8.0
WINDOWS 7 HOME PREMIUM
4 GIGS MEMORY
64 BIT OS

The clips are mpeg 4 shot with a FLIP HD camcorder

Each clip is only about 5 mb

AVI, WMV and mpeg4 from a NON HD camera WILL import

Cranston

Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline

Nov 22, 2010 20:52

biz,

Just a thought. Do you have QuckTime installed? If so, try re-installing QT to lateset version. A re-install of QT has cured a lot of similars ills for a number of members here.
It's a quite painless procedure that might be worth a try. Click here PDtoots for a collection of PowerDirector Tutorials and Tips

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Nov 22, 2010 21:26

Yes, QuickTime has a lot of codecs that other programs have access to and that often helps. With PD open, click on the PowerDirector text in the upper right hand corner. It should display the version. HD video requires the Ultra version. If that was the problem I would expect an error message, but you never know. __________________________________
CORNBLOSSOM