Dear All,
It has come to my attention that PowerDirector 9 will not launch and crash with the error message "PowerDirector has stopped working" on computers with certain NVIDIA graphics cards.
This error is being caused because of a bug on NVIDIA's side, but who's at fault is not what matters, but rather how to fix it and get people's version of PowerDirector 9 running.
For most users, they will just need to install the latest drivers for their NVIDIA graphics cards and the issue should be fixed. In other posts I have seen that this is proving effective.
However, there are in some instances where cards came built in, i.e. laptop computers. The graphics cards on these computers, for some reason, cannot be updated properly to the latest driver.
To rectify this, CyberLink has released the patch update that should fix this issue for the above mentioned users.
http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html
Here are the platform and graphics card reported by customers so far for your reference that are experiencing the above mentioned issue:
Sony VAIO VPCF126FM / NVIDIA GeForce GT 330M / Driver Version: 8.16.11.8925
Sony VGN-AW21XY / NVIDIA GeForce 9600M GT / Driver Version: 8.15.11.8640
TOSHIBA Satellite A660 / NVIDIA GeForce GT 330M / Driver Version: 8.16.11.8988
ASUSTeK N82JQ / NVIDIA GeForce GT 335M / Driver Version: 8.16.11.8916
To Drewnaustin10, I checked the specs of your computer online and the NVIDIA graphics card in your computer matches the first on in the list there. I recommended installing the patch update and seeing if it rectifies the issue for.
Thanks and please help to pass this info along to any other users we see that come to the forum looking for a solution.
Regards,
David
This message was edited 1 time. Last update was at Dec 24. 2010 01:11