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Installation stuck
sbudaj [Avatar]
Newbie Joined: Oct 06, 2010 20:16 Messages: 7 Offline
[Post New] Oct 06, 2010 20:48
Just purchased and downloaded PD 8 Ultra.

Installation got to Smart Sound Installation and has stopped. It says Installing Smart Sound but that has been displayed for about 15 minutes.

What should I do?

Thanks.

I have a computer with Intel i7, 6GB ram.
NicolasNY
Senior Contributor Location: Caracas Joined: Sep 28, 2008 17:49 Messages: 805 Offline
[Post New] Oct 06, 2010 21:25
What build of PD8 Ultra you have? Have you resolve your problem?. What do you do after your last recall of 15 minutes?
Kevin R.
Contributor Location: Deep in the Heart of Texas Joined: Aug 17, 2010 15:58 Messages: 320 Offline
[Post New] Oct 07, 2010 00:22
Did you update your Quicktime yet? If not, you will need to do that.
Cheers!
Kevin R. Saving the world, one goofy video and meme at a time.
sbudaj [Avatar]
Newbie Joined: Oct 06, 2010 20:16 Messages: 7 Offline
[Post New] Oct 07, 2010 11:38
It was stuck for another 10 minutes so I used Task Manager to end the task. It then finished. When I installed the content pack, it seemed to reinstall Smart Sound and continued to the end.

After completion the program worked. I am not sure what Smart Sound is, so I haven't tried it. Is there some way you use it or is it just part of the program?
NicolasNY
Senior Contributor Location: Caracas Joined: Sep 28, 2008 17:49 Messages: 805 Offline
[Post New] Oct 07, 2010 12:02
It's a good news to know that you could solve your installation problem. When you're familiaris with PD, you will realize that SmartSound is an effective tool to add music to your productions.Good luck!
KenR
Member Joined: Sep 03, 2010 16:44 Messages: 67 Offline
[Post New] Oct 07, 2010 19:53
If you killed a task during install I would reinstall again to be safe and you didn't mention applying the latest patch as that will fix many errors. Windows 7 Ultimate 64bit
Velocity Micro
Intel Core 2 CPU 6700 @ 2.66GHz
RAM 6GB
NVIDIA GeForce 8800 GTS v258.96
ViewSonic VX2255wm-4 dual extended display
K-Lite 32bit & 64bit
1680x1050
Windows 7 Basic background no Aero
Hitachi 400gb system dr
sbudaj [Avatar]
Newbie Joined: Oct 06, 2010 20:16 Messages: 7 Offline
[Post New] Oct 07, 2010 21:44
Thank you. I did install the latest patch as well.
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