Newley installed GeForce GTS250 Crashes PD8 immediatley

Clark

Newbie Joined: Dec 20, 2008 11:50 Messages: 23 Offline

Solved by

Jun 24, 2010 17:17

Hi Forum,

Gigabyte X58A-UD3R Mobo
i7-920, 8 core @ 2.67Ghz CPU
6GB OCZ Gold triple channel DDR3 RAM
Zotac GeForce GTS250 1GB GPU
Windows 7 64bit.
PD8 from CD with 2704 patch.

After being able to run PD8 with my previous graphics card (ATI HD4670) I installed this Gefore GTS250 but not before removing the card, uninstalling CCC and using nasty file remover to remove the left over drivers. I was confident that all remminents of ATI had gone.

I have installed the latest GeForce drivers (257.21 for win 7 64).

Every time I launch PD8 is immediatley crashes. I only see that gorgeous girl holding the camcorder before windows pops up and says its stopped working and windows is searching for a solution. Whilst she is very pleasant to look at, she barely has time to materialise before crashing.

Any one seen this before or got any ideas? Please dont tell me I should re-install Win 7?

Best regards

Clark

Footnote: I have uninstalled and reinstalled PD8 twice now.

This message was edited 1 time. Last update was at Jun 24. 2010 17:21

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Jun 24, 2010 20:48

Do you have onboard graphics that you could try temporarily? I have had nVidia and ATI drivers both installed and it never caused a crash, but that has been a few years, so I don't know how things may have changed since then.

Try starting in safe mode and see if PD will open. __________________________________
CORNBLOSSOM

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Jun 24, 2010 22:34

Clark;
There is a new update for PD8 (build 3518 ). According to the moderator (Dafydd) it should be available on the site this Friday. I say try this update. Nvidia cards are usually pretty solid, and this is a newer HD card

This message was edited 2 times. Last update was at Jun 24. 2010 22:35

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Jun 24, 2010 23:30

Good thinking Fred!

The other thing known to cause issues after an installation (with some users, on some machines) has been the need to re-install QuickTime.

http://www.apple.com/quicktime/download/

IMHO it's not the GTS250 causing the problem.

Cheers - Tony
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FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Jun 24, 2010 23:33

I tend to agree with you Tony...The video card is usually not a root cause, but it never hurts to install the latest patch of PD8!

P.S. - Clark :

Whilst she is very pleasant to look at, she barely has time to materialise before crashing.

When you get PD8 to start, you can still see her in HELP, ABOUT POWERDIRECTOR

This message was edited 1 time. Last update was at Jun 24. 2010 23:36

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Jun 25, 2010 00:45

If you look really closely, you'll see why she's smiling...

Completely Anonymous

This message was edited 1 time. Last update was at Jun 25. 2010 00:53

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Clark

Newbie Joined: Dec 20, 2008 11:50 Messages: 23 Offline

Jun 25, 2010 04:01

LOL, Love it tony!

I'd done the quicktime install late last night with no difference but will have another look at the other ideas tonight.

Will let you know how i get on.

Clark

Bob50

Member Location: Australia Joined: Dec 12, 2008 23:40 Messages: 88 Offline

Jun 25, 2010 17:20

Update for PD8?........Build 3518?............Friday? Windows Vista™ Home Premium
HP Pavilion dv5 Notebook PC
Intel(R) Core(TM)2 Duo CPU P7450 @ Processor: 2.13GHz (2 CPUs), ~2.1GHz
Memory: 3068MB RAM
Card name: NVIDIA GeForce 9200M GS
Panasonic SDC-HD9 AVCHD

OnTheWeb1

Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline

Jun 25, 2010 18:19

Windows 7 and previous versions have a program called SFC.exe. This stands for "System File Checker" and is useful for repairing windows 7.

First, make sure you have a backup of your system and the Win7 installation CD media available.

Go to a command prompt by clicking the start button, typing CMD, then press enter.

Type the following command, SFC /VERIFYONLY, then press enter. Windows will check out all your critical files and make sure everything is OK without harming your system.

If problems are detected, you will need to repeat the process using the command, SFC /SCANNOW which will attempt to make the necessary repairs.

This process can take some time, possibly hours depending on your system.

If that doesn't fix the problem, then it wasn't a windows problem.

This message was edited 1 time. Last update was at Jun 25. 2010 18:25

Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Jun 25, 2010 19:38

Now Bobby...don't start drooling all over the screen!!

It is my understanding that there is a new update for PD8 that will be out almost immediately.I saw a mention of it somewhere else on the forum. Should be this weekend, but Dafydd can say for sure when he reads this and gets a moment to reply!

Bob50

Member Location: Australia Joined: Dec 12, 2008 23:40 Messages: 88 Offline

Jun 25, 2010 20:46

Hope it's not you Californians just spinnng a yarn! I've been holding my breath on this upgrade hoping it's going to fix the panasonic camera issues. Windows Vista™ Home Premium
HP Pavilion dv5 Notebook PC
Intel(R) Core(TM)2 Duo CPU P7450 @ Processor: 2.13GHz (2 CPUs), ~2.1GHz
Memory: 3068MB RAM
Card name: NVIDIA GeForce 9200M GS
Panasonic SDC-HD9 AVCHD

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Jun 25, 2010 20:58

The build for the patch is actually 3015 NOT 3518 (my error)..... Here are a couple of links to posts about the forthcoming update (I don't tease very much):
http://forum.cyberlink.com/forum/posts/preList/11903/54377.page
http://forum.cyberlink.com/forum/posts/preList/11811/53958.page

This message was edited 2 times. Last update was at Jun 25. 2010 21:08

Bob50

Member Location: Australia Joined: Dec 12, 2008 23:40 Messages: 88 Offline

Jun 25, 2010 21:17

Thanks Fred, will see what turns up Windows Vista™ Home Premium
HP Pavilion dv5 Notebook PC
Intel(R) Core(TM)2 Duo CPU P7450 @ Processor: 2.13GHz (2 CPUs), ~2.1GHz
Memory: 3068MB RAM
Card name: NVIDIA GeForce 9200M GS
Panasonic SDC-HD9 AVCHD

David Laine

Newbie Joined: Jul 15, 2009 15:26 Messages: 25 Offline

Jun 28, 2010 07:43

Quote: Clark;
There is a new update for PD8 (build 3518 ). According to the moderator (Dafydd) it should be available on the site this Friday.

Hi all

Does anyone know what the update does and when it will be downloadable?

Dave

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jun 29, 2010 05:37

You'll be now looking for patch 3022.

Issues Resolved
1. Program's titles are highlighted with a grey line during scrolling after producing.
2. Error message pops up during disc burning.
3. Program sometimes becomes unresponsive during splash windows.
4. Program stalls when objects from DirectorZone are applied.
5. In video effects room, the Rain effect is applied for only 20 seconds, no matter what the chosen effect length is.

a) You can wait a few days for the patch to come out.
b) You could contact Customer Support and ask for the latest full build - ensure you have proof of purchase. https://membership.cyberlink.com/prog/support/cs/index.do

What you decide is up to you of course but I'd suggest you just wait a little while. There was a hiccup in release builds (3015 became 3022) and the patch has been delayed.

I hope my information has helped, I'm sure you're eager still to get the latest release.

Dafydd

David Laine

Newbie Joined: Jul 15, 2009 15:26 Messages: 25 Offline

Jun 30, 2010 04:44

Hi

I did contact CS I got a link for 3015 that was time expired I got it 30/06 it ended on 27/06 so that was no good

I have sent another support ticket here's hoping

Dave

Clark

Newbie Joined: Dec 20, 2008 11:50 Messages: 23 Offline

Jun 30, 2010 16:28

Hi Fourm,

Well I think I have found out what may have been the root cause. User error!
Whilst trying to get to the bottom of my graphics card issue "Display driver nvlddmkm stopped responding and has successfully recovered" I stripped down the services in msconfig (CRVS and the MUI start Menu). I'm sure it was this however after reinstating them (and reboots etc...) it still didnt work but I do suspect this may have started the crashing.

I ended up reinstalling Win7 from scatch and buying a new graphics card. That sorted it

Best regards

Clark

This message was edited 2 times. Last update was at Jun 30. 2010 16:30

heinzb58

Newbie Joined: Oct 23, 2009 08:42 Messages: 25 Offline

Jul 02, 2010 13:06

The new Patch 3022 is avaiable in the downloadzone from Cyberlink http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html Greetings from Switzerland
Heinz