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PD 2024 crashing on load
paulsw212 [Avatar]
Newbie Joined: May 30, 2023 19:21 Messages: 30 Offline
[Post New] Sep 19, 2023 18:16
Help! I just did an update, got what looks like a completely new version of PD (why?) And now it crashes to the desktop every time I try and load a project!!! What's going on?

I had a perfectly good version that worked fine - why do they do this?

How do I rewind back to PD21? - it worked fine and did not want a new version (that doesn't work). I suppose I'm now going to have to spend ages troubleshooting this nonesense!

Is anyone else having this problem? It just crashes to the desktop on load and gives no kind of diagnostic message.

This message was edited 1 time. Last update was at Sep 19. 2023 21:06

optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Sep 19, 2023 21:30
Please follow the steps in the Read Me Before Posting guide and attach the DxDiag test results so forum mebers can sdee the technical details of your computer
paulsw212 [Avatar]
Newbie Joined: May 30, 2023 19:21 Messages: 30 Offline
[Post New] Sep 21, 2023 11:37
Quote Please follow the steps in the Read Me Before Posting guide and attach the DxDiag test results so forum mebers can sdee the technical details of your computer


My apologies - here is the DxDiag file.

As I said on the other thread, since my original post here I have updated drivers, disabled hardware acceleration and installed the hotfix. Projects now load and I have been able to do some editing. However, the problem of crashing when attempting to use the FX room continues. Any help appreciated!
 Filename
DxDiag (230921).txt
[Disk]
 Description
DxDiag
 Filesize
102 Kbytes
 Downloaded:
231 time(s)
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Sep 21, 2023 15:05
Your best bet at this point is to work directly with CL tech support. They're the only people with the proper tools to diagnose these crashes, and they also have access to the developers and can push thenm for the necessary code changes
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