Any transitions I try to use other than the ones in "General" disappear, and don't work when I try to use them.

Can you give more details? What happens when you drag the transition to a timeline clip? Does it get applied there but somehow disappear from the Transition Room?

Maybe make a screen recording and upload it to youtube so we can see exactly what's happening on your end.

Quote Can you give more details? What happens when you drag the transition to a timeline clip? Does it get applied there but somehow disappear from the Transition Room?

Maybe make a screen recording and upload it to youtube so we can see exactly what's happening on your end.

https://youtu.be/Pt4kccCtmFY

That's very strange. I just tried those exact steps and the transition was applied normally and it did not disappear from the Transition Room afterward. I only saw the Downloading Files | Iniitializing screen briefly one time, and then all the morphing transitions were ready to use.

In your video, none of the transitions have even been downloaded and the transition is never properly applied, so I suspect something is wrong with your internet connection or with PD's installation.

What happens if you click on one of the download arrows at the bottom right corner of one of the transitions before you try to drag it to the timeline? When I try that, all the related transitions are downloaded and can then be used.

Aye. They disappear when I do that, too.

I would try uninstalling PD, then reboot and install it again.

If the issue persists, you should contact CL tech support from this page.

Quote

In your video, none of the transitions have even been downloaded and the transition is never properly applied, so I suspect something is wrong with your internet connection or with PD's installation.

What happens if you click on one of the download arrows at the bottom right corner of one of the transitions before you try to drag it to the timeline? When I try that, all the related transitions are downloaded and can then be used.

Hi,

I also find no problem when I carry out the same steps as in the video.

You do not give the exact version of PDR you are having the issue with. You can find it by following this link :
https://forum.cyberlink.com/forum/posts/list/85748.page#post_box_354918

Should you wish to check if the transitions are downloaded or not, you might try looking using file explorer. On my system they are found here :-

C:\Users\Public\CyberLink\Downloaded Transitions\27d1cd3d-85b6-489d-a10b-842246a26d73\PlugIn



It might be a different on your system, in that I do not know how the actual download naming works exactly, but with a bit of searching you might be able to confirm if they are actually downloaded??

If not, please raise the issue with CL support as suggested.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Thanks.

I mean, it was just after having installed the latest update. Shrug.

Will try your suggestion.