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New AI stickers not downloading
HouseofMAN [Avatar]
Newbie Joined: Sep 18, 2020 10:04 Messages: 2 Offline
[Post New] Jun 01, 2023 08:28
Hi there,
I tried the AI Stickers and my first impression was "cool".
However, they did not seem to download. The dialogue box came up my there is nothing in the downloads.
--
Phillip
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Jun 01, 2023 21:09
Hello,

So you have PowerDirector 365? You posted in the previous versions forum.

The sticker will be downloaded to the Video Overlays room under the Downloaded tag, and another version with a background in the media library.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
RMZahn [Avatar]
Newbie Joined: Mar 15, 2020 07:46 Messages: 42 Offline
[Post New] Jun 03, 2023 05:12
Quote Hello,

So you have PowerDirector 365? You posted in the previous versions forum.

The sticker will be downloaded to the Video Overlays room under the Downloaded tag, and another version with a background in the media library.

Cheers
PowerDirector Moderator


I have PD 365 version 21.5.3001.0 and I have the same problem.
nothing is downloaded - I don't find anything in the media lybrary and nothing is in the overlays room frown
Bernd1948 [Avatar]
Senior Contributor Joined: Jul 10, 2008 10:18 Messages: 3930 Offline
[Post New] Jun 03, 2023 05:28
No Problem.

Gruß Bernd
Technical support:
DE:
https://de.cyberlink.com/support/index.html




RMZahn [Avatar]
Newbie Joined: Mar 15, 2020 07:46 Messages: 42 Offline
[Post New] Jun 03, 2023 05:51
Quote No Problem.



Yes problem:

nothing 'AI...' in the downloaded
[Thumb - Screenshot 001_2023-06-03.png]
 Filename
Screenshot 001_2023-06-03.png
[Disk]
 Description
AI Sticker
 Filesize
46 Kbytes
 Downloaded:
10 time(s)
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Jun 03, 2023 20:18
Hello,

After you generate four stickers, do you then select the one you want and click the download button to download it to overlays and media library. Sounds like you're skipping this step.

If you did, please use Screen Recorder to record the behaviour and share on YouTube.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
Bernd1948 [Avatar]
Senior Contributor Joined: Jul 10, 2008 10:18 Messages: 3930 Offline
[Post New] Jun 04, 2023 02:11
Download

Gruß Bernd
Technical support:
DE:
https://de.cyberlink.com/support/index.html




RMZahn [Avatar]
Newbie Joined: Mar 15, 2020 07:46 Messages: 42 Offline
[Post New] Jun 05, 2023 09:24
Quote Hello,

After you generate four stickers, do you then select the one you want and click the download button to download it to overlays and media library. Sounds like you're skipping this step.

If you did, please use Screen Recorder to record the behaviour and share on YouTube.

Cheers
PowerDirector Moderator


sure I did!

uploaded the video to Youtube:

https://youtu.be/2c5iVhqABY0

as you can see, nothing was downloaded - still 210 files in 'downloaded' and nothing new in the library frown
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Jun 06, 2023 03:06
Quote


sure I did!

uploaded the video to Youtube:

https://youtu.be/2c5iVhqABY0

as you can see, nothing was downloaded - still 210 files in 'downloaded' and nothing new in the library frown


Hi,

Can you raise a support ticket (link in the signature below) and include a reference to this Topic and your screen capture. This will ensure the issue is formally in the support system.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
RMZahn [Avatar]
Newbie Joined: Mar 15, 2020 07:46 Messages: 42 Offline
[Post New] Jun 06, 2023 09:00
Quote


Hi,

Can you raise a support ticket (link in the signature below) and include a reference to this Topic and your screen capture. This will ensure the issue is formally in the support system.

Cheers
PowerDirector Moderator


done...
RMZahn [Avatar]
Newbie Joined: Mar 15, 2020 07:46 Messages: 42 Offline
[Post New] Jun 22, 2023 08:42
Update:

downloaded the new version 21.5.3015.0

and now it's working 😊
[Thumb - Screenshot 002_2023-06-22.png]
 Filename
Screenshot 002_2023-06-22.png
[Disk]
 Description
 Filesize
6 Kbytes
 Downloaded:
4 time(s)
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