Error code 2 message for PD 18 after Windows 10 update

thangtran288

Newbie Joined: Apr 30, 2023 10:16 Messages: 2 Offline

Solved by

Apr 30, 2023 17:28

None my MOV or MP4 files work when they are in timeline. They give Media Source Error (Error code 2) after Windows 10 update. The update on Windows 10 displays "2023-04 Cumulative Update for Windows 10 Version 22H2 for x64 based Systems (KB5025221) and this caused PD18 gives Media Source Error (Error code 2).

Media Source Error Report :
Error type : Video cut
Material type : Video
Error information : Unknown
Material filename : C:\Program Files\CyberLink\PowerDirector18\SampleClips\pal\Skateboard.mp4
Detailed information : hr = 0x80040217, at ..\CES_Source\Src\CES_Engine\CES_MediaLoader.CPP:4510
Source filter GUID : E436EBB5-524F-11CE-9F53-0020AF0BA770
Splitter filter GUID : A05CDF6C-287E-47A1-A407-A477A8A5FDCA
Video decoder filter GUID : 8A0836E9-6E48-454D-8F68-507BC13F3D0B
Video hardware decoder filter GUID : 8A0836E9-6E48-454D-8F68-507BC13F3D0B

To work around that I need uninstall KB5025221 on Windows update.

Any suggestions .

Thanks!

This message was edited 1 time. Last update was at Apr 30. 2023 17:28

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 30, 2023 18:16

Please follow the steps in this post to see if we can figure out what's going on

thangtran288

Newbie Joined: Apr 30, 2023 10:16 Messages: 2 Offline

Apr 30, 2023 23:23

Quote Please follow the steps in this post to see if we can figure out what's going on

Filename	nhap_le_04232023_MOV_AdobeExpress.mp4_MediaInfo.txt	Download
Description
Filesize	3 Kbytes
Downloaded:	86 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 01, 2023 00:52

Thanks for the details.

I see that in your original post the issue occurred with the Skateboard.mp4 sample clip but the info in the MediaInfo clip is different. Other than the odd pixel size and aspect ratio, I don't see anything unusual with there, and certainly nothing seems off about the sample clip.

Since you have found that the issue goes away after uninstalling the Windows update, it seems that not letting Win10 reinstall it is your best bet for now, especially since other people have reported some serious issues with that patch.

In the meantime, make sure you have the latest (and final) patch for PD18 installed, which is build 3801 from Feb 2021. You can download it from here.

You may also want to let Cyberlink tech support know about the issue. You can copy the link from this forum discussion and add it to your support request from their Contact Us page.