Quote Hi everyone

After the update 11th of April i have had many chrashes and now i don´t have any sound. Mute bottom is not working in menubar in themplate or timeline. The program is useless for me now. GET IT FIXED NOW!!!

HELP!! HELP!!

Svend

Hi,

Could you confirm your exact version of PDR, please.
https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392512

My version of PDR365 Business is 21.1.2401.0 and I believe that is the latest version.

My version of PDR365 is 21.3.2727 which I believe is the latest version.

The release on the 11th April was for PDR21 and updated that version to 2721.
"Updates PowerDirector 21 to build 2721
Note: This patch is not for PowerDirector 365 subscription version, hardware bundled/pre-installed versions, volume license, educational editions, or versions purchased via the Microsoft Store and Steam........."

So, firstly, it is important to understand which version you now have!

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote


Hi,

Could you confirm your exact version of PDR, please.
https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392512

My version of PDR365 Business is 21.1.2401.0 and I believe that is the latest version.

My version of PDR365 is 21.3.2727 which I believe is the latest version.

The release on the 11th April was for PDR21 and updated that version to 2721.
"Updates PowerDirector 21 to build 2721
Note: This patch is not for PowerDirector 365 subscription version, hardware bundled/pre-installed versions, volume license, educational editions, or versions purchased via the Microsoft Store and Steam........."

So, firstly, it is important to understand which version you now have!

Cheers
PowerDirector Moderator

Hi PD Mod

My data

PDR365 Business
Ver. 21.1.2401.0
SR 220920

PDR365
ver. 21.3.2727.0
SR. vde230327-05

Running on Windows 11 Home

Sounds is not working in PDR365 Business but on PDR365. Opening projects in PDR365 gives problems downloading.

It all started after latest update.
I have filled every time it has crashed and contacted technial support for sound problems, but havent heart any.

BR
Svend Dahl

Quote


Hi PD Mod

My data

PDR365 Business
Ver. 21.1.2401.0
SR 220920

PDR365
ver. 21.3.2727.0
SR. vde230327-05

Running on Windows 11 Home

Sounds is not working in PDR365 Business but on PDR365. Opening projects in PDR365 gives problems downloading.

It all started after latest update.
I have filled every time it has crashed and contacted technial support for sound problems, but havent heart any.

BR
Svend Dahl

Hi,

You say that your issue started after the 11th April update, so did you download that PDR21 patch and try to install it, or did you just update PDR365 through CAM on that date. Did you have any other updates on the system? Win11 KB5025239 update seemed to be pushed out on that date for me? I'm a little unclear as to the exact events leading to the issue.

As we run the same versions and basically the same OS, I can report that both my PDR365 and PDR365 Business have audio from sample files when played from the Media Libray and/or the Timeline. Can you confirm that you have no sound even from the sample files, as opposed to any of your own content?

It seems that whatever happened on or around the 11th has had an effect on your PDR365 and PDR365 Business. Have you tried uninstalling and re-installing the PDR365 version through CAM, to see if that solves any issue?

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote


Hi,

You say that your issue started after the 11th April update, so did you download that PDR21 patch and try to install it, or did you just update PDR365 through CAM on that date. Did you have any other updates on the system? Win11 KB5025239 update seemed to be pushed out on that date for me? I'm a little unclear as to the exact events leading to the issue.

As we run the same versions and basically the same OS, I can report that both my PDR365 and PDR365 Business have audio from sample files when played from the Media Libray and/or the Timeline. Can you confirm that you have no sound even from the sample files, as opposed to any of your own content?

It seems that whatever happened on or around the 11th has had an effect on your PDR365 and PDR365 Business. Have you tried uninstalling and re-installing the PDR365 version through CAM, to see if that solves any issue?

Cheers
PowerDirector Moderator

Hi PD Mod

A short description of what's happen.

1. If I download one of my own templates, there is no sound. The sound bottom on menubar indicates off I can't change position or position ctrl+space bar or ctrl+U. Nothing happens. If I try to change background music, then the new music doesn't work. If I try to change settings in a templates, nothing happens.
2. If I download a free templates it's the same.
3. If I try to switch the templates to timeline it's the same problem.
4. If I download one of my own projects in timeline, then problem is the same. I can't change music from mute to unmute.
5. If I in timeline search for new music, then I can hear it when scrolling, but if I put it on the timeline, then it's mute
6. If I work with videoclips in timeline or templates, then there is no sound.
7. The error indications from Windows works if I do something wrong works fine. I can play music from a mp3player without problems.
8. The problem is pdr365.

I haven't tried to reinstall the pdr365. I'm a little afraid to loose months of work. Please guide me..

BR
Svend Dahl

Quote


Hi PD Mod

A short description of what's happen.

1. If I download one of my own templates, there is no sound. The sound bottom on menubar indicates off I can't change position or position ctrl+space bar or ctrl+U. Nothing happens. If I try to change background music, then the new music doesn't work. If I try to change settings in a templates, nothing happens.
2. If I download a free templates it's the same.
3. If I try to switch the templates to timeline it's the same problem.
4. If I download one of my own projects in timeline, then problem is the same. I can't change music from mute to unmute.
5. If I in timeline search for new music, then I can hear it when scrolling, but if I put it on the timeline, then it's mute
6. If I work with videoclips in timeline or templates, then there is no sound.
7. The error indications from Windows works if I do something wrong works fine. I can play music from a mp3player without problems.
8. The problem is pdr365.

I haven't tried to reinstall the pdr365. I'm a little afraid to loose months of work. Please guide me..

BR
Svend Dahl

Hi,

Let's try a simple troubleshooter. Do you have the sample files auto loaded in the Media Library?

If No, Launch PDR365, New Project, Preferences>Project>Automatically Load Sample Clips
Exit, re-launch PDR and sample files should load into the Media Library

If yes. then launch PDR365 with a New Project
Make sure you have both the Library preview and the Timeline preview windows open. View>Show Library Preview
Switch on the Timeline Preview Volume meter. View>Show Timeline Preview Volume Meter

Do the sample files play video and audio from the Media Library in the Library preview window?
if yes, then drag a sample video file to timeline 1
Does that play video and audio in the Timeline preview window and is the volume meter active?

Attach a screen shot of your whole PDR screen to show what's happening.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote


Hi,

Let's try a simple troubleshooter. Do you have the sample files auto loaded in the Media Library?

If No, Launch PDR365, New Project, Preferences>Project>Automatically Load Sample Clips
Exit, re-launch PDR and sample files should load into the Media Library

If yes. then launch PDR365 with a New Project
Make sure you have both the Library preview and the Timeline preview windows open. View>Show Library Preview
Switch on the Timeline Preview Volume meter. View>Show Timeline Preview Volume Meter

Do the sample files play video and audio from the Media Library in the Library preview window?
if yes, then drag a sample video file to timeline 1
Does that play video and audio in the Timeline preview window and is the volume meter active?

Attach a screen shot of your whole PDR screen to show what's happening.

Cheers
PowerDirector Moderator

Hi,

New project, download my own projects....its the same

Pic (5) I can play sample music and video with music - everything is fine

Pic (6) I drag the music or videofile file to the timeline and its all mute. I can not change to unmute.

Svend

Quote Hi,

New project, download my own projects....its the same

Pic (5) I can play sample music and video with music - everything is fine

Pic (6) I drag the music or videofile file to the timeline and its all mute. I can not change to unmute.

Svend

In the "Set preview quality.." icon below the preview window on the right, make sure "Real-time Preview" is selected.

Jeff

Quote

In the "Set preview quality.." icon below the preview window on the right, make sure "Real-time Preview" is selected.

Jeff

JEFF, YOU ARE GENIUS......
It was the problem. Problely the only thing i haven´t been checking out. It worked and now is templates also running with sound.

Thanks Jeff