Cyberlink PowerDirector cannot launch because an important program component is unavailable message

Carpenter115

Newbie Joined: Mar 19, 2009 00:44 Messages: 3 Offline

Solved by

Mar 05, 2023 11:36

Hello!

I searched the forums on this subject and found a thread from 2013, but it was not much help.

I had the PowerDirector 365 subscription installed on a separate drive D and that drive started to fail. I uninstalled PowerDirector Suite and removed the drive. I reinstalled the program onto my main C Drive.

All the programs in the suite launch just fine, but PowerDirector fails to launch and shows this message:

"Cyberlink PowerDirector cannot launch because an important program component is unavailable. Try reinstalling the program"

I am not sure what is missing? I have uninstalled and reinstalled several times and get the same result. I appreciate the help!

Thank You,

Kirk

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Mar 05, 2023 11:51

Quote Hello!

I searched the forums on this subject and found a thread from 2013, but it was not much help.

I had the PowerDirector 365 subscription installed on a separate drive D and that drive started to fail. I uninstalled PowerDirector Suite and removed the drive. I reinstalled the program onto my main C Drive.

All the programs in the suite launch just fine, but PowerDirector fails to launch and shows this message:

"Cyberlink PowerDirector cannot launch because an important program component is unavailable. Try reinstalling the program"

I am not sure what is missing? I have uninstalled and reinstalled several times and get the same result. I appreciate the help!

Thank You,

Kirk

Hi,

I'm assuming that CAM reports a successful install/re-install etc.?

Others may have some experience that may be helpful, but the rather generic error message doesn't give much to go on.

It will be worth posting a DxDiag for review in case that may show something up, but I would recommend raising a support ticket anyway, as it may be the quickest route to a resolution if the new install has gone awry.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Carpenter115

Newbie Joined: Mar 19, 2009 00:44 Messages: 3 Offline

Mar 06, 2023 11:19

Quote

Hi,

I'm assuming that CAM reports a successful install/re-install etc.?

Others may have some experience that may be helpful, but the rather generic error message doesn't give much to go on.

It will be worth posting a DxDiag for review in case that may show something up, but I would recommend raising a support ticket anyway, as it may be the quickest route to a resolution if the new install has gone awry.

Cheers
PowerDirector Moderator

Yes, it did. I just went ahead and deleted every bit of the program, including all the add ons using Revo Uninstaller. I think that helped with removing all the left over files and clearing out the registry.

I went and downloaded everything again and reinstalled everything and it works perfectly now. Must have been some corrupt files left over from the previouse deletion/installation.

Thank You,

Kirk