Hello,

I've never had any trouble using the backgrounds, and you seem to be the first one who has reported that here. You might want to contact support and ask them if they have any suggestions.

https://membership.cyberlink.com/support/service/technical-support.do

Also make sure your computer exceeds the minumum system requirements and that your GPU driver is using the latest version.

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Quote Hello,

I've never had any trouble using the backgrounds, and you seem to be the first one who has reported that here. You might want to contact support and ask them if they have any suggestions.

https://membership.cyberlink.com/support/service/technical-support.do

Also make sure your computer exceeds the minumum system requirements and that your GPU driver is using the latest version.

Cheers
YouCam Moderator

Thank you very much!

Quote


Thank you very much!

I have frankly been getting the run around from the tech support again today and I am at the point that I think it may be best to get a refund made for the products I bought? I heard such great things about your products and I was kinda excited to try them! I had all of the minimum requirements looked at on my end and my computer is okay! Is there anyone else I can talk to? I have now spoken to the tech support 4 times! They keep wanting to send me an email back asking for more information. It is to the point I am very frustrated!

Hello,

You need to go through all the processes of responding to customer support and providing the requested information. They need to learn the details about your specific setup to get a better understanding of what might be happening.

You can also share some of your details here by providing us with the information requested for all posts. See this post. That way we can see if your computer meets the requirements. For virtual backgrounds, an Intel 6th Gen or above is required.

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup