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Blu Ray Playback - White Screen
Rowland
Newbie Joined: Jun 14, 2010 10:31 Messages: 2 Offline
[Post New] Jun 14, 2010 14:57
Hi Guys...
I just loaded the software for Cyberlink DVD Suite, Version 9 today. I've have been looking forward to viewing a BueRay I recently completed authoring using Encore & burning to my Pioneer BDR-2205. I used a BD-RE Disc and wrote successfully to it. I know this since I was able to view the finished disc thru a PS3. I did not have the PowerDVD software until today to be able to view it. With Power DVD 9 loaded I played the BD... menu pops up fine... selected play movie, heard background music but was not able to see video save for a WHITE screen.

*Any ideas as to what is going on?
*Is it a codec that Power DVD is not seeing?
*An update or patch needed here?
*Also... this is a rewriteable disc... I authored to it once and was not able to author to it a second time... it's 25 gigs and media written to it was 1 gig. Seems like the rewriteable disc finalized... I never saw any prompt allowing permission... when I go to author to it again it says disc full... yet only 1 gig of media is there!

Thank you in advance... look forward to your feedback!!!
Rowland RowlandBTV - Producer/ Avid Editor
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Jun 15, 2010 09:12
Hi,

can you please update which application you used for authoring the BD-RE?

can you please update as well some more detailed System information:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks and BR
Michael Technical Support

Werde Facebook Fan
Rowland
Newbie Joined: Jun 14, 2010 10:31 Messages: 2 Offline
[Post New] Jun 15, 2010 09:49
Hi Michael,

Thank you for your prompt response.

I am using Encore by Adobe in CS3 to Author my BluRay.

...other specs requested:
PowerDVD full Version - Power DVD9
PowerDVD SR Number (when click on "CyberLink in left top) - CDS091006-02
Operating System (including x86 or x64 Bit Version) - Windows XP Professional Service Pack 2, x 32Bit
Is your PowerDVD a Retail product or bundles with HW? - It came bundled with hardware, Pioneer BDR-2205
Used VGA - NVIDIA Quadro FX 1400
Used VGA driver version - 6.14.11.6947
Used Audio device - Sound Max Integrated Digital Audio, Driver Vrsn 5.12.1.3620
Used Audio device driver version - Avid Tech. 2.2.5.13
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) - DVI
Are you using singel or dual monitor environment - Dual
Are you using clone or extended mode (if use two display) - Extended
What kind of Antivirus SW are you using - Symantic

Look forward to your reply,
Rowland RowlandBTV - Producer/ Avid Editor
Michael [Avatar]
Newbie Joined: Feb 01, 2009 09:46 Messages: 15 Offline
[Post New] Jun 15, 2010 18:37
I would visit Nvidia driver downloads page, make sure you have the latest drivers. Also your primary and extended display should be HDCP compliant. Also your screen resolution newer video card software recommend what type of resolution is best for each monitor. Make sure you follow "recommended". Also check PowerDVD that Hardware Acceleration is enabled. That check mark is very important.
Maybe before making changes you could try playing BluRay on your primary slowly following these steps.
then once primary works go to extended and follow same procedure.

heres the drivers your looking for by the way http://www.nvidia.com/object/quadro-winxp-x32-197.90-whql-driver.html

GOOD LUCK
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