POWER DVD10 Ultra 3D True Theater Effects...

CARL

Newbie Joined: Jun 01, 2010 22:56 Messages: 4 Offline

Solved by

Jun 01, 2010 23:05

I have this software and love it thus far- my only issue thus far is when I am playing a Video File (m2ts or FOB) i have to use my ATI software for the effects because if I use the True Theater it plays back but the audio gets effected- the result is that every few seconds the audio turns off then back on (Dolby Digital). Other than that the software works fine- Is there a solution to adjust so that playback isn't effected in this manner? Still looks good just think the VOB (480p) files could use some help.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jun 02, 2010 03:15

Hi CARL,

please post some info here in this thread:

http://forum.cyberlink.com/forum/posts/list/8449.page

thanks Michael Technical Support

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CARL

Newbie Joined: Jun 01, 2010 22:56 Messages: 4 Offline

Jun 02, 2010 10:27

Hi and welcome to the CyberLink PowerDVD Forum

In order to make sure we can help you in the best way please make sure to provide as much info about your problem as possible.

If you encounter a problem in PowerDVD please help to collect these information and post it in your thread:

PowerDVD full Version 8- upgrade to 10 3d
PowerDVD SR Number (when click on "CyberLink in left top) DVD100510-02
Operating System (including x86 or x64 Bit Version) 64bit win7
Is your PowerDVD a Retail product or bundles with HW? Upgrade to Power103d, and Mediashow espresso
Used VGA... ATI Radeon HD5850
Used VGA driver version.... 8.732.0.0
Used Audio device... HDMI through VGA to AMP Denon AVR591
Used Audio device driver version... same-
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) -HDMI
Are you using singel or dual monitor environment... Dual when able (some Blu-rays prohibit my Analog from working while watching a movie)
Are you using clone or extended mode (if use two display).. Depends, currently Extend- was clone
What kind of Antivirus SW are you using.. Mcafee
The detailed issue description.. Can't use True Theater when playing movie/video- causes audio (Doldy formats) to stutter or work for a second then stop- then work then stop...

Please help to provide these information - it will help a lot to narrow down possible root causes of your issue.

If you want to contact the Customer support Team, please make sure to collect important info by using our "CollectUserInfo" Tool - it will only collect PowerDVD9 related information and helps us to narrow down your issue.

https://membership.cyberlink.com/prog/support/cs/p...id=7792&prodId=1&prodVerId=578

Thank you very much