Spent the money for phone support and they don't have a clue!
Spent 2 hours on the phone and gave them all the details and dxdiag file.
Escalated to high level tech support and supervisor with no answers
Waste of $30.00
I have a new install of PD8 on a Dell laptop. I have been creating Slide Show video projects using many .JPG graphics for a few months. All has worked flawlessly and I have been very happy with version 8 and had many other problems with version 7 on a previous install.
Here is the problem:
I have a project that I have spent over 20 hours creating and again I will say that all has worked perfectly.
I have burned DVD's and produced the final video in a high quality AVI file.
I opened the project which was last saved a month ago based on the modified date and simply wanted to make a Snapshot of a slide. It opened fine and I created the snapshot. I then closed the project without saving it because there was no need.
I decided that I wanted another Snapshot of a different slide and re-opened the same file a few minutes later and I get a prompt trying to find the .JPG media with none of the names that are in my media library.
It is trying to find files with date and time naming in the C:\Documents and Settings\MBlaa\Application Data\CyberLink\PowerDirector\8.0\photoTmp folder which is empty.
Here is a sample of the filename it is looking for: 2010-04-22-14-42-34(0).jpg
I have searched my entire computer for a name as this with no results. When I say ingnore all to the errors, the project opens with all of my audio, PIP images, transitions, etc. but every slide that was a .JPG is now black. This is the same problem as if the media is no longer available at the specified location such as deleting files or remaning a directory that the files were in originally. My .JPG files have not changed from there original location!
I have viewed the .PDS file in Notepad and noticed a difference between other files that seem to work fine. This projects .PDS file has a duplicate enrty for every .JPG pointing to the "photoTmp" folder with all of the files named the same as my example above.
Cyberlink says that I have to start over and create this project again!
Is there anyone out there techie enough to help me figure out how to edit my .PDS file and make it work without having to create it all over again?