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Powrddirector Crashes
CoolBruno [Avatar]
Newbie Joined: May 08, 2010 08:59 Messages: 12 Offline
[Post New]
I was burning a disc to a folder and Powerdirector crashers with the following events;

Faulting application name: PDR8.exe, version: 8.0.0.2704, time stamp: 0x4b8fbf31
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0002e23e
Faulting process id: 0x1ac4
Faulting application start time: 0x01caf5355a97f3a0
Faulting application path: C:\Program Files (x86)\CyberLink\PowerDirector\PDR8.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f74f6220-6135-11df-9137-001e8cb61271


Fault bucket 1034394005, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: PDR8.exe
P2: 8.0.0.2704
P3: 4B8FBF31
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:


C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH6207.tmp\fthempty.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: f758d800-6135-11df-9137-001e8cb61271
Report Status: 0

Fault bucket 1754449935, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PDR8.exe
P2: 8.0.0.2704
P3: 4b8fbf31
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5bdb3b
P7: c0000005
P8: 0002e23e
P9:
P10:

Attached files:
C:\Users\Richard\AppData\Local\Temp\WER6AAE.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Richard\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PDR8.exe_ad2998de9aecf518b9b1f19e06df8e65a5f379_0eced68a

Analysis symbol:
Rechecking for solution: 0
Report Id: f74f6220-6135-11df-9137-001e8cb61271
Report Status: 0

What now?
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New]
Hi CoolBruno,
OK, the info you've given isn't of much use to forum members - we're not tec support who might value the data more: http://www.cyberlink.com/prog/support/cs/index.do

Members are more interested in basic information.

Tech support will initially suggest you uninstall-reinstall PD8 and this can be carried out reasonably quickly.

To give members a better impression of what you're doing and your system please supply Part B and various screen shots (part E). Part D is the best way to present events and actions.
Thanks
Dafydd
[Moderator]

********************************
You can not pinpoint the issue BUT you can give more detail of content and provide a visual image as well as a diagnostic of your set up. Please note that 3 (x100kb) images/files can be attached to your reply.

http://forum.cyberlink.com/forum/posts/list/7958.page
Subject: PowerDirector - information we request and tasks to carry out.
PART A - name it
PART B - provide it
PART F - use them
PART E - an alternative
PART D - presentation is important

********************************
CoolBruno [Avatar]
Newbie Joined: May 08, 2010 08:59 Messages: 12 Offline
[Post New]
I understand. The situation was that I created a video and during the burning process, Powerdirector crashes at 51%. So far this is the first video file this has occurred with so uninstallinf and reinstalling would not do anything.

I have found tech support pretty useless. They give canned answers based on key words. Almost like they were an AI product. Some of the recommendations are silly like uninstalling Adobe distiller. Am I supposed to stop using Acrobat.

Right now, I took the raw mpeg-2 video file and produced another mpeg-2 file form Powerdirector. So far that seems to have extracted any abnormaility from the original mpeg-2 file that Powerdirector was having during the burn process.
Cap'n Kevin
Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline
[Post New]
Hi Cool Bruno,

Do you still have that original mpeg-2 video file. Could you publish what the attributes of the file are using with something like "Mediainfo" to publish the information about the file (resolution, bit rate, codecs, etc etc) so that you could display it here in the forum.

Another curiousity question....How was the original mpeg-2 file generated? Via camera? Downloaded from the web? copied from some other media?

The information might prove useful in the future.

MediaInfo data shows up like this:


Kevin
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CoolBruno [Avatar]
Newbie Joined: May 08, 2010 08:59 Messages: 12 Offline
[Post New]
The video file was created with a Plextor U200 Video Capture device. and Presto Digital Siftware. I captured it twice and recieved the same problem but only when capturing against a specific video tape.

Here are the attributes;

General
Complete name : C:\Users\Public\Videos\Home Movies\Gornitsky_1991.mpg
Format : MPEG-PS
File size : 2.99 GiB
Duration : 58mn 12s
Overall bit rate : 7 349 Kbps

Video
ID : 224 (0xE0)
Format : MPEG Video
Format version : Version 2
Format profile : Main@Main
Format settings, BVOP : No
Format settings, Matrix : Default
Format settings, GOP : M=1, N=16
Duration : 58mn 12s
Bit rate mode : Variable
Bit rate : 7 000 Kbps
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 3:2
Frame rate : 29.970 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Bottom Field First
Bits/(Pixel*Frame) : 0.676
Stream size : 2.84 GiB (95%)

Audio
ID : 192 (0xC0)
Format : MPEG Audio
Format version : Version 1
Format profile : Layer 2
Duration : 58mn 12s
Bit rate mode : Constant
Bit rate : 224 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Stream size : 93.3 MiB (3%)

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