I'm sorry to say that, but I think that hole PowerDVD 10 and customer support S"#U"#"¤C"#"#"

Dear elly,

can you please post your Collectuserinfo result file here?

We are investigating this issue but still no luck to reproduce it.

http://forum.cyberlink.com/forum/posts/list/8449.page

BR
Michael Technical Support

Werde Facebook Fan

PowerDVD full Version 10.0.1516.01
PowerDVD SR Number (when click on "CyberLink in left top) DVD100209-02
Operating System (including x86 or x64 Bit Version) XP x86
Is your PowerDVD a Retail product or bundles with HW? Retail product
Used VGA Nvidia 8800gt
Used VGA driver version 197.13
Used Audio device Realtek ALC889A
Used Audio device driver version 5.10.0.6083
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) VGA
Are you using singel or dual monitor environment Single
Are you using clone or extended mode (if use two display)
What kind of Antivirus SW are you using Microsoft security essentials
The detailed issue description Only two channel audio in Cinema view.


Something I just noticed is in standard view when spdif is selected the output method field is blank. In cinema view output method is set as spdif bypass and can't be changed

LOL Finally got a response from my tech support e-mail. I don't even think the person read my question because all they said was what audio standards the product supports. I know what it supports and it works fine in standard view, it just doesn't in cinema view. Way to take care of a customer Cyberlink. Does anybody know who I contact about getting a refund on this product?

This is a known problem and I have posted alot about it here: http://forum.cyberlink.com/forum/posts/list/45/10722.page

And there is more than us having this problem.

I can post my DxDiag and CollectUserInfo here aswell if that will help.