Power Director v6 crash when importing QuicktTime files

Martin

Newbie Location: Czech Republic Joined: Mar 21, 2007 19:20 Messages: 3 Offline

Solved by

Mar 21, 2007 19:27

PowerDirector 6 crashes when import .mov files into mediaroom. This .mov file has been created in PowerDirector 6 from dv-avi files. I have QuickTime ver. 7.1.5 installed.

Thank for Your answer.

This message was edited 1 time. Last update was at Mar 21. 2007 19:35

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Mar 21, 2007 22:12

Hi Martin,
You should submit this issue to CyberLink Customer Support, and provide them with the complete details (your PC specs, steps you took, where the files you are importing are, etc.)

I am sure they will do everything they can to help...here are mostly users who may just run into the same problem, not know the solution.

Fill out the customer support page here:

http://www.cyberlink.com/english/cs/support/form/index.jsp

Martin

Newbie Location: Czech Republic Joined: Mar 21, 2007 19:20 Messages: 3 Offline

Mar 22, 2007 09:16

Hi Daveed,
thanks for your ansver. I send today this form to the Cyberlink customer support.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 22, 2007 10:10

Martin,

I have just tested a *.mov file in PowerDirector 6.

1. Opened PD
2. Media Library and located mov file
3. dragged mov file to time-line
4. Took two seconds and PD shut down.

Conclusion. PD6 presently unstable with some (as I only tested one) *.mov files.

I will send a report and mention your observation to CL. Good spot!

Dafydd

This message was edited 1 time. Last update was at Mar 22. 2007 10:11

Martin

Newbie Location: Czech Republic Joined: Mar 21, 2007 19:20 Messages: 3 Offline

Mar 22, 2007 11:41

Hi Dafydd,
Thanks for your reply. I'm waiting for next updates of this software...

Martin

ddyy

Newbie Joined: Jul 28, 2006 06:16 Messages: 44 Offline

Mar 23, 2007 09:05

I ran into the same trouble after my QT updater updated my QT to latest.
The issue will be gone once I uninstall QT and install the one included in PDR6 uncompressed folder.

Maybe you can try.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 23, 2007 11:25

The latest QT 7.1.5 on Apple website causes program crash.
The bundled QT in PDR6 is 7.1.0 and doesn't have crash problem.

Users should manually uninstall QT (v7.1.5)
Install the QuickTimeInstaller.exe included in PDR6 package
(v7.1.0).

Do not update your QT for the moment and prevent QT auto update.

Dafydd

Edited 28/03/2007

This message was edited 1 time. Last update was at Mar 28. 2007 11:13

nospam

Newbie Joined: Mar 28, 2007 06:42 Messages: 36 Offline

Mar 28, 2007 06:49

That's no good!!

Has this issue been fixed?
(or)
Will this issue be fixed?

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 28, 2007 07:32

It's being dealt with - the instructions and link I've posted is from CyberLink... provided as a stop gap measure while they look for the cause and see what Apple have done etc etc.

Is it good etc...of course it isn't.

Dafydd

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 30, 2007 10:11

Hi,

Thre is a temporary solution that needs to be checked/tested...thought it worth making it available to PD6 users and help resolve their problems.

Post if it works okay...so it helps others.

It is a DLL file made by CyberLink.

PM me your email address and I'll send

Note: I would copy the original DIEGO.DLL file to a different location first so if the worse happens you can go back to the original. Always play safe.

Dafydd

This message was edited 1 time. Last update was at Mar 30. 2007 10:14