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Help! PowerDVD 7.3 won't play 5.1 sound!
J [Avatar]
Newbie Joined: Apr 23, 2010 02:55 Messages: 3 Offline
[Post New] Apr 23, 2010 03:07
Hi Everybody!

I bought an LG BD-HD driver.

PowerDVD 7 Ultra version was a bundled software.

I installed everything.

Everything works perfectly when I'm watching BD movies, except the 5.1 sound. It doesn't seem to work, no matter what I change in the BD movie setup or in the PowerDVD setup.

I have an Audigy 2 sound card and the 5.1 sound otherwise works perfectly.

I set the PowerDVD Audio settings to 6 channel output, but it has no effect whatsoever.

I have a Core i3 Intel processzor, very strong Radeon graphic card, Windows 7 32 bit OS, and ALL the latest updated software and drivers.

What can be the problem?

This message was edited 1 time. Last update was at Apr 23. 2010 03:07

CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 23, 2010 03:30
Hi J,

your OEM Version is 2ch DolbyDigital decoding only - so no 5.1 via analog out.

Ths restriction is chosen by OEM customer.

Br
Michael Technical Support

Werde Facebook Fan
J [Avatar]
Newbie Joined: Apr 23, 2010 02:55 Messages: 3 Offline
[Post New] Apr 23, 2010 03:52

Thank you for your reply.

But then why is it allowed to choose 5.1 sound on the audio setup?

It is a little bit confusing for us, costumers.

On the other hand I hope this restriction is written on the box of the product, otherwise in my opinion it can be an illegal commercial practice in the EU.

I'm thinking about alerting the EU authorities about this if it is not written on the box.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 23, 2010 03:56
Hi J,

I do not think that the box states that it will support Dolby 5.1 ....

Br
Michael Technical Support

Werde Facebook Fan
J [Avatar]
Newbie Joined: Apr 23, 2010 02:55 Messages: 3 Offline
[Post New] Apr 23, 2010 04:10

As I can remember it states that it contains the PowerDVD Ultra 7 software.

There is no "restricted" or "demo" software sign on it.

If there is no warning about the restriction, it should provide the standard fully working version of the software.

So in my opinion it is deceiving.

It is like buying a car with 3 wheels.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 23, 2010 04:13
Hi J,

no Problem - check it.

BR
Michael Technical Support

Werde Facebook Fan
Stock [Avatar]
Member Location: UK Joined: Jul 08, 2006 11:43 Messages: 79 Offline
[Post New] Apr 23, 2010 09:10
I do believe patch 4407 will give you 6CH sound, if you jump straight from initial install to latest patch you'll still be left with 2CH.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 23, 2010 09:14
Hi Stock,

please let me highlight that installing Generic patch on OEM Version may work - but will eventually have other side effects

Br
Michael Technical Support

Werde Facebook Fan
Stock [Avatar]
Member Location: UK Joined: Jul 08, 2006 11:43 Messages: 79 Offline
[Post New] Apr 23, 2010 10:34
Patch is for PDVD supplied with the LG GGW-H20L and GGC-H20L drives Michael unless your saying otherwise.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 23, 2010 11:23
Hi Storck,

no you're right!

Br
Michael Technical Support

Werde Facebook Fan
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