Version in MediaSuite 8

FannBlade

Newbie Joined: Apr 15, 2010 19:34 Messages: 12 Offline

Solved by

Apr 16, 2010 07:32

I hate to beat on this subject again but....
When I ordered Media Suite 8 it gave me a "Serial Number / Activation Key:" (16 characters). Power Director appears to need 30 characters to activate. Are these e-mailed at a later date?
Also is this why features are turn off, like adding track?
When I click on upgrade it wants me to spend another $60 to upgrade...is that just because it hasn't been activated?

I'm really hoping that Media 8 is all full versions. All I really need at this time is PowerDirector but for the price It made no sense to go with PD when suite was same price.

If power director is not full version can I do a exchange to PD

Your product registration history
My Product(s) Version Channel CD-Keys Registration Date
PowerProducer 5 iSale 16digit 2010-04-16
PowerDVD 9 9 iSale 16digit 2010-04-16
PowerDirector 8 iSale 16digit 2010-04-16
MediaShow 5 iSale 16digit 2010-04-16

This message was edited 2 times. Last update was at Apr 16. 2010 08:47

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Apr 16, 2010 08:50

MediaSuite8 does not have a full version of PowerDirector it has a reduced capable version. The price you paid reflects that - which is a bit obvious I think.

The activation of MediaSuite will activate the version of PD you have.

Please approach customer support with your problem.
http://www.cyberlink.com/prog/support/cs/index.do

The title of this post has been changed to reflect the contents more accurately.

Dafydd
[Moderator]

This message was edited 1 time. Last update was at Apr 16. 2010 08:52

FannBlade

Newbie Joined: Apr 15, 2010 19:34 Messages: 12 Offline

Apr 16, 2010 08:54

I was afraid of that thought it was to good to be true.
Can I "exchange" or refund for full version of PD8 Ultra?

Let me ask you this are all other features "full" versions?

If so I don't mind upgrading PD a least I "would have it all"

This message was edited 2 times. Last update was at Apr 16. 2010 09:06

FannBlade

Newbie Joined: Apr 15, 2010 19:34 Messages: 12 Offline

Apr 17, 2010 13:44

Quote: MediaSuite8 does not have a full version of PowerDirector it has a reduced capable version. The price you paid reflects that - which is a bit obvious I think.
Dafydd
[Moderator]

It was obvious

......about like buying lottery tickets and thinking about all the cool stuff I can get without paying for it!!! LOL

I upgraded to a full version

Thanks for your help

RKOJason

Newbie Joined: Jan 07, 2015 19:34 Messages: 1 Offline

Jan 07, 2015 19:41

I seriously wouldn't bother contacting customer support, I did about 6 months ago with the same activation key problem, I was asked for more information which I sent, then asked for screenshots of what was being asked for which I also sent. I have never heard from CyberLink since.

I bought and downloaded both Media Suite 8 and later PowerDVD 10 from CyberLink so they have no excuse for not issuing me with a new 30 digit code, instead they chose to ignore me.

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Jan 07, 2015 21:32

Quote: I seriously wouldn't bother contacting customer support, I did about 6 months ago with the same activation key problem, I was asked for more information which I sent, then asked for screenshots of what was being asked for which I also sent. I have never heard from CyberLink since.

I bought and downloaded both Media Suite 8 and later PowerDVD 10 from CyberLink so they have no excuse for not issuing me with a new 30 digit code, instead they chose to ignore me.

This issue was resolved five years ago. If you are having problems it is best to start a new thread. __________________________________
CORNBLOSSOM