Smartsound

Aussieroo

Newbie Location: Canberra, Australia Joined: Nov 26, 2009 01:05 Messages: 25 Offline

Solved by

Mar 25, 2010 18:50

I seem to have a problem with Smartsound. When I select the icon "S 2 stars" I get message popups (see attachments Edit: they don't show??).

Periodically, when using other programs, I get a message pop which informs unable to locate 'Smartsound Quicktracks Plugin.msi'. To me this indicates Smartsound is not available.

I am running PD8 Ultra on Windows 7.

I have problems with 'Image Mixer 3 SE v5' too. Apparently it is not fully compatible with Windows 7 which leads me to think that Smartsound my also be incompatible.

Anyone else having these problems running Windows 7?

This message was edited 1 time. Last update was at Mar 25. 2010 18:52

Reg

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Mar 25, 2010 19:03

Smartsound works in W7.
Go to the Smartsound website and email or call. YES! You can call them.
Excellent customer service, and they WILL get you going.

http://www.smartsound.com/order/customerservice.html HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Aussieroo

Newbie Location: Canberra, Australia Joined: Nov 26, 2009 01:05 Messages: 25 Offline

Mar 25, 2010 21:39

Quote: Smartsound works in W7.
Go to the Smartsound website and email or call. YES! You can call them.
Excellent customer service, and they WILL get you going.

http://www.smartsound.com/order/customerservice.html

Thanks Barry. I will pop into the site.

Reg Reg

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Mar 25, 2010 21:52

Don't just "pop in", put them in your favorites, and get on the e-mailing list. You should buy on the sales only, never pay full price. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Aussieroo

Newbie Location: Canberra, Australia Joined: Nov 26, 2009 01:05 Messages: 25 Offline

Mar 26, 2010 00:08

Quote: Don't just "pop in", put them in your favorites, and get on the e-mailing list. You should buy on the sales only, never pay full price.

Done, Barry. When I posted my last post I was only on the 'puter for a quick look because I was in the middle of a project out side. That is why I said I will pop in etc.

Thanks for your advice. I have downloaded the update and all is now fine with Smartsound (after having a very quick look).

Reg Reg