Quote: Hi there,

Don't know if this is the right place to ask this question but here goes.

If you want to upgrade via download to PD8 it shows about USD $54.85. If you then click the Australian dollar conversion you get about DOUBLE that at AUD $98.00. I live in Australia
I did a conversion on an independant website and got about AUD $60.00.

How on earth does Cyberlink get nearly double when converting from USD to AUD?

Thanks,

Phil.

yep, noticed that too and complained about it. I wasn't doing an update - I was going to do a download complete program. CL said they had nothing to do with it - it was an agency who handled the selling. Reg

I'm thinking they are still charging us backwater citizens G.F.C rates.

The trouble is that there seems no way at all to contact Cyberlink direct.

Why are Australians getting hammered? Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

I'll contact CyberLink with your observations and get an answer asap.

Dafydd
[Moderator]

Hi Gents

Great point about the exchange rate.

However - even at $98.00 AUD it's still cheaper than $180.00 from Harvey Norman for the boxed version of PD8 Ultra I paid!!! Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog - PDtoots happily supports fellow PowerDirector users!

Quote: I'll contact CyberLink with your observations and get an answer asap.

Dafydd
[Moderator]

Thanks Dafydd - I appreciate your help in this matter.

Version 8 came out only 2 months after I purchased the download version of PD7 for USD $79.92 and AUD $100.48 on 6/6/2009.

So the current upgrade price for Aussies is the same as buying PD7 new 9 months ago. I can't remember what the upgrade price in AUD was when PD8 first came out but I really wanted to complain at the time but could not access the forum then. This was ultimately shown to be a fault with Internet Explorer when I eventually changed to Firefox and the problem vanished.

Phil Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

Hi,

The information I've been given is for end user to:

...Contact Cyberlink Customer Support at: http://support.cyberlink.com
And then we will provide special buy link to user directly.

Best I can do.

Dafydd
[Moderator]

Quote: Hi Gents

Great point about the exchange rate.

However - even at $98.00 AUD it's still cheaper than $180.00 from Harvey Norman for the boxed version of PD8 Ultra I paid!!!

PD8 downloaded from Cyberlink in AU $ is 110.00 for deluxe and 159.95 for Ultra.

I have sent email to Customer Support so will advise when I get reply.

Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

Simple solution guys, buy in US$ using Paypal and get the "right" exchange rate.

I see that PD8 upgrade is now AUD 120.00!

I have sent several messages to Customer Service but as yet no real proper response - somewhat as I expected I'm sorry to say.

First they asked me for confirmation of purchase details so I sent them the Order confirmation I received via email. Since then they have not surfaced.

Not really impressed with that.

Phil Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

Phil,
Send "everything" to me as a PM.

Please include your full name and email address. I'll take this further, the url was what I was given to advise.

Dafydd
[Moderator]

Phil,
I've gone through my March emails and done a follow up to check on the situation you've previously raised. I've been told you were contacted on the 23rd. Hopefully that resolved the matter. However I've also noticed you're still using PD7.

Please let me know if you were contacted.

Thanks

Dafydd

EDITED AGAIN!

Yes I was contacted by Cyberlink on 24th March with 4 different offers.
They all seem to be AU$57.57 so I have chosen 1 of them and paid the fee.

I have just pressed the download button and got a file of 353 KB which it appears I cannot do anything with at all.

Very, very strange!

Phil Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

Alright, I have found the two icons on my desktop but cannot install them because I cannot uninstall PD7.
When I try to uninstall PD 7 I get a dialogue box that says

"Error Reading set up initialization file" with OK in a box. When you click on the OK box the dialog box disappears and nothing else happens - ZILCH!

Any ideas on a workaround for this one please? Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

You should be able to delete the files manually, but there are a few registry entries and I don't remember what they are. I bet someone can help. On a side note, this is one reason I hate the Windows Registry. __________________________________
CORNBLOSSOM

You might want to repost this as a new question. Apparently it is buried pretty deep in the forum. __________________________________
CORNBLOSSOM