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Well, maybe now Cyberlink will realize that there is indeed an issue. They told me they had never heard of this problem before.
Thanks for all your support on this issue and all the good information.
After speaking with tech support yesterday they told me they would escalate my case and send me information to produce some log files which I should send to them. They said I would get the information right after the call. I am still waiiting.......
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I agree.....I am not going to waist too much time with this. If I don't get resolution, I want my money back. I am not paying for something that does not work.
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Ok, Here is what happens.
Open power director
import media file
place media file into workspace.
click the fix/enhance button
select video stabilizer
Nothing.....the features do not work.
THE WORKAROUND
after importing medai, save the project, close down the app, then open the app, place the media into the workspace...and then it works.
This is happening on both my vista machine and my windows 7 machine, so it is no a hardware issue nor do I believe it is a driver/software issue as tech support tried to suggest. The reason....why did version 7 work on the same systems.
There is something wrong with this version.
I would love to get it sorted out, but I am not going to spend weeks trying to find a fix to something I paid good money for.
If you have suggestions, I am all ears.
Thanks
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thats the one they gave me to follow. Part C.
If you ask me there are some serious issues with this application. At this point I am considering a downgrade back to ver 7 and then looking at another product in the future.
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Well, I spoke to tech support today. They gave me a liink to download build 2207 and instructions on how to remove what I had on my system. Needless to say, I already had build 2207 and even after redownloading and following removal instructions, it still does not work.
I have this issue happening on both a vista and windows 7 machine.
So at this point the only thing that does work is what Xerox suggested about saving the project first---and you have to do this immediately after importing your media and before placing it on the workspace.
This is very frusttrating. I paid for an application that simply does not work.
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I did not see your post Xerox, but thanks.
You hit the nail on the head. If you save the project and then reopen it, it works.
I guess this is a workaround, but I have a ticket open with tech support, so we will see what happens.
Thanks again.
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so what do I do in the meantime. The features I wanted and the reason I upgraded simply do not work. I also purchased the ultra package once I was jumping in.
I have the same issue on both a vista machine and a windows 7 machine.
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I am trying to use the video stabilizer feature but I see no difference in my video no matter where I put the slider (+ . Also, the split preview feature only works on the "color enhancement" and "white balance" option.
I downgraded back to version 7 and the stabilizer function works fine on the same video.
Am I missing something here.
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