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Yes, I looked too fast and missed it. Thanks for answering my question.
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A special upgrade price has always been offered when a new version was released in the past. Or did I miss it somewhere?
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I used the Windows built in utility called Character Map to locate a font that is installed in my computer that has the Greek character for alpha. It looks similar to a letter a but not exactly the same. Normally when I copy something from Character Map and then paste it, it retains the shape that I copied. But when I paste it into a title using Power Director 15, it turns into a generic letter a.
Any ideas how to get an alpha into the title box?
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Ah ha. And so I do. Thanks for pointing that out.
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I just purchased and downloaded PD13. I installed it and activated it. Then I tried to install update 2104 and it refuses to install, says I don't have the proper version of the program installed.
Now what?
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Editing causes the program to crash. It is sooooooooo irritating. PowerDirector has always been crash-prone from the earliest versions. Cyberlink has never learned to manage memory properly and it crashes all the time. It is so irritation.
Please, Cyberlink, fix your programs.
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I paid the price for upgrading to v9 in the hope that finally Cyberlink might have fixed the crashing problem. I was disappointed to find out that it was not fixed. In addition they created new problems such as the failure of the program to save the setting if a video clip was set to muted. That was finally fixed in the latest change. I had to post that one over and over before anybody really looked to see if I was right.
I asked Cyberlink to refund the money I paid for the update. They refused. I just purchased Sony Vegas Pro. I will not be using PowerDirector. I still think I should get my money back.
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Quote:
Paul: I can only assume that your post was very critical of PD9, which, from what I understand, is not permitted on this forum. There are thousands of happy PD9 users, including me. In FC01's case, the problem is not PD9, it is that her computer does not have the horsepower to use it. As Bubba recently pointed out in another post, people rant against PD9 because they won't accept that video editing is very resource-intensive, and you must make sure that your computer meets the minimum specifications. No one likes being told their computer is underpowered, as Bubba pointed out in this thread. For the price, PD9 is the best video editing app out there.
If you are unhappy with PD9 for some reason, or there is an issue that you need help with, the pros here will help you, but they probably won't be too inclined to help if all you want to do is trash PD9. It is a great product with a few "eccentricities", as have all products. Start a new topic and tell us your problem and we'll all try to help. If you're unhappy with PD9, purchase another product if you don't want our help.
Have a great day.
Regards,
-Phil
The problem with the "pros" here is that none of them know much. They don't take the time to read the problem, they just send out the nearest canned response they can lay their hands on.
Yes I am critical of Cyberlink and their products. I just purchased Sony Vegas Pro. I am sick of PowerDirector always crashing in the middle of a doing something. Crashing over and over and over. I'm out of here. Good luck to all of you. I sure hope Cyberlink reconsiders their philosophy of selling junk and hiring burger flippers to work in customer service.
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I posted a reply here. I received an e-mail telling me that it had been answered. I clicked on the link neither my original post nor the answer is here.
I can only assume that the Cyberlink powers deleted both of them because they refuse to admit that their program is not working properly.
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Here is a copy of the Cyberlink customer service manual?
1. Tell the customer that the problem is their fault, never say that the problem is caused by a bug in the program.
2. Tell the customer to uninstall everything in their computer and reinstall everything. That will discourage them so they go away and stop bothering us.
3. If that doesn't satisfy the customer, repeat steps 1 and 2 so you can go back to playing on Facebook until you are bothered by the next customer complaint.
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Yes, the Cyberlink Customer Abuse Department in India is not very good.
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I find that Power Director 9 is not very stable. You just have to look at it and it crashes. Customer service doesn't read, write, or speak English very well and doesn't understand the problems when I report them. I see I'm not the only person having problems with version 9.
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My point is that customer support doesn't take the time to thoroughly read and understand the problem. They read the first few words, jump to the conclusion that they know what the problem is, and then send a canned response. Then they move on the the next one.
I have sent in 3 problems since upgrading to version 8 and I got the same response to all 3 problems even though each of them is completely different. The only one that the response was suitable for was the first one which was about the program crashing when I tried to move a video clip from one place on the time line to another place. But the canned response was not appropriate to the other two problems.
Thanks for all of your comments. I will hope that the first patch update will make things work better.
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Some of the worst customer service I've ever run into. Is it third world or do they just hire ex-burger flippers?
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I've submitted 3 problem tickets since buying PowerDirector 8. They are all different and yet Customer Service sends me the same instructions for solving the problem. It seems they only have one canned response no matter what the problem is and that is what the post for the customer to go by. Makes me wonder if there is anybody in Customer Service who first of all reads and understands English and second who knows anything about computers. I don't think so.
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