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I do wonder if the difference is that PD software favors Intel CPUs over AMD.
That's what I am thinking too. Cyberlink support still hasn't got a solution. PD is a real dissapointment. I have spend hours to get PD working, but nothing seems to help.
The preview is really terrible and useless when I want to edit a video. Really giving up and asked for a refund.
Hopefully an update of PD will solve this issue in the future.
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Totally expected behavior with PD, I'd suggest move on.
As a side note, after all this discussion, nothing was every wrong with your platform, totally expected PD behavior with manually scrubbing a compressed video timeline like that and just a total misunderstanding of what created a choppy preview.
Jeff
Well, if this is totally expected with PD, then the preview in PD is really crappy
I have used different other video editing software and the preview is so much better!
- Movavi
- Filmora
- Da Vince Resolve
- Magix Video Deluxe
- Shotcut
I even disabled audio scrubbing but the preview is in my honest opinion still crappy compared to the other software.
Previewing a clip in the timeline should be very smooth, otherwise editing makes no sense at all.
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Can you clarify that statement a little bit. It sounds as if you are manually moving the timeline scrubber along the video at probably a reasonable rate and expect what in the preview window? This manually moving the scrubber is probably the only way to get 24% CPU usage, vs just timeline playback for a basic wmv on a Ryzen 7 3700X. Or, are you simply playing the video in the timeline, watching the scrubber move and the playback is rough?
Jeff
Hi,
I captured the preview both in Filmora and in Powerdirector. Uploaded the clips to my Google Drive:
https://drive.google.com/drive/folders/1tsOVWLK2Vwa_3WxOIOpTZLDfzBybarpP?usp=sharing
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You never indicated if you tried the suggestion 5 posts up.
Since you said it worked best with no driver, that should essentially mimic that behavior, CPU doing all the timeline decoding. This could be the reason at least some editors work fine for you, they may not use hardware decoding for the timeline. Have you monitored GPU usage of those codes to validate your GPU is being used for hardware accelerated decoding?
Or, put a wmv in PD's timeline, does it playback okay. Since hardware decoding is not used for wmv, another simple test. Or simply move on.
Jeff
Hi,
I tried hardware acceleration and without it. No improvement. Also imported a wmv into the timeline and the preview is even worse. When I move the timeline over the clip it looks like a lot of frames are skipped in the preview.
Checked the GPU usage when doing this: GPU usage is around 4% CPU usage around 24% when moving the timeline over the wmv clip.
It looks like that PD 21.3 in combination with the latest Nvidia studio driver for the RTX3070 is the root case of the issue I am having.
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I give up!!
Reinstalled my desktop PC again with a fresh installation of Windows 11. Installed the latest driver for my videocard (Nvidia studio driver) and even lowered the quality settings in PD. The preview is still terrible! When I move the timeline over a videoclip it is real shaky and not stable and smooth.
I am getting very frustrated about Powerdirector and not sure what is wrong??
I really give up now and going to look for a better altenative then PD.
Just installed the trial version of Filmora and it works perfect! Preview is really smooth even on the highest quality settings.
Thanks everyone for all the help but PD is not going to work for me
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That's like me asking "why does PD run perfectly on many thousands of other systems but not on yours?" It's clearly something specific to your computer, and unfortunately all the volunteers who've been trying to help can't answer that question.
In my experience, something like this can usually be improved by resetting Windows, or in the worst case, starting over and installing Windows and all your other apps from scratch. Some people have done that and completely solved their issues, but others find that too much of an imposition just to use a video editing program.
I can't tell you whether it's worth it or not for you, but take a look at this post and this one for more info on those options.
Hi,
I agree and reinstalling Windows 11 on my PC is the final option. Going to reinstall Windows 11 this week on my PC. Hopefully that will solve the issue I am having with PD.
I will post a message this week when I have tested PD again on a fresh installed PC.....
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Your dxdiag clearly shows you are still using Nvidia audio driver so highly unlikely only graphic driver was selected,
Jeff
I am not an expert and not really sure what you mean? Do I also have to uninstall the Nvidia audio driver? I have a Gigabyte X570 Aorus Pro motherboard, so audio is managed by the build in soundcard in the motherboard?
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Follow the steps exactly as shown here, but make sure to UNCHECK EVERYTHING except the Graphics Driver
Hi,
I have tried that also, but no improvement. On the other hand, why do all other video editing software work fine and PD not?
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I'd try a clean install of Nvidia drivers and do custom install, only select graphic driver, that's it, see if any better preview experience.
Jeff
I already tried that. Doesn't improve the preview
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I just discovered something. I have restarted my PC into safe mode and removed the Nvidia driver with Display Driver Uninstaller DDU. In safe mode after removing the Nvidia driver I started PD. Strangly enough the preview is much better. I restarted my PC in normal mode and for the display driver the standard Microsoft display driver is used. Max resolution is 1920 x 1080. The preview is much better without the Nvidia driver.
Then I installed the oldest Nvidia Studio driver for Windows 11, version 472.12.
Started PD and did a hardware optimize. Deleted the cached files (rendered), preview on HD resolution and rendering on.
Preview is terrible again!
I still believe this issue is caused by PD and not the Nvidia driver. Somehow the interface between PD and the Nvidia driver is causing problems.
With other video editing software no problems at all!
Where can I download an older version of PD? Would be interesting to try if an older version of PD works better.
Attached the dxdiag file again.
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Since OP mentioned twice in the thread that PD runs smooth on his slower laptop, seems like he's already demonstrated that.
I thought the issue was another like this, https://forum.cyberlink.com/forum/posts/list/118584.page#post_box_446281 where inappropriate display settings with cables caused serious playback issues. However, OP tried the lower 1920x1080 resolution and said it didn't resolve. If by chance you are using HDMI and possibly an old 1.0 HDMI cable, maybe try a DisplayPort cable which wouldn't have any of those issues.
Jeff
Hi,
It's not related to the video cable. I use the DisplayPort cable on my Gigabyte RTX3070 videocard.
All other video editing software works flawless on my computer. Just tried another one, Movavi. Works perfect.
Sorry Cyberlink, but if they can't find a solution to this problem I am stepping over to another video editing program.
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Wow that's a pretty key detail to leave out. The trial version has severe limitations, especially with high resolution clips, but that wouldn't explain why you can't preview the sample clips without difficulty.
If you want, you can uninstall the trial version and buy PD21 or subscribe to PD365 to get the actual program. Cyberlink has a 30-day money back guarantee so you can get a full refund if you and tech support can't get things to work smoothly.
That would rule out a whole bunch of ssues with the trial version
Hi,
I bought PD21 and after installing the full version, still no luck. Preview is still choppy and laggy when I move the timeline over the videoclip. Even with the samples that come with PD.
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I agree, but that's exactly what CL has decided to do. It sounds like you didn't see this page before you downloaded the trial version.
I don't believe the preview in PD is choppy and laggy because CL let out some features in the trial version, because why is PD running smooth on my slower laptop?
CL support will hopefully have a solution.
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Wow that's a pretty key detail to leave out. The trial version has severe limitations, especially with high resolution clips, but that wouldn't explain why you can't preview the sample clips without difficulty.
If you want, you can uninstall the trial version and buy PD21 or subscribe to PD365 to get the actual program. Cyberlink has a 30-day money back guarantee so you can get a full refund if you and tech support can't get things to work smoothly.
That would rule out a whole bunch of ssues with the trial version
Hi,
It is worth a try but on the other hand the trial version would not be a good representation of PD if Cyberlink left out a lot of features.
I have contacted CL support and hopefully they have a solution.
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It would have been nice if you put the original clip in the same share. Looks to me like a massive frame issue or frame decode issue. Video details of that MTS file would have been nice to have a look at, could be GOP pattern perhaps. I know you said sample media appears the same, which is truly surprising.
I guess hopefully CL support has an answer for you, be very patient.
Jeff
Hi,
I doesn't matter which videoclip I use. Also clips from my old Mini DV tape camera are choppy when I preview them. I still find it very strange that the preview is bad in PD and not in other software. Also with clips I downloaded from Shutterstock.
I really hope CL support can sort this out! I still like the interface of PD.
By the way, just to be clear, I am still using the trial version of PD.
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I captured the preview in PD with one videoclip of my own, I and did the same in Da Vinci Resolve and Wondershare Filmora.
See samples: https://drive.google.com/drive/folders/1yQ5g8VauF51AKR1y0oR6757Dk4aVcT0A?usp=sharing
In Da Vinci Resolve and Wondershare Filmora the preview is butterly smooth but in PD it's terrible
I already contacted Cyberlink support about this issue I am having.
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You might try changing your 2560 x 1440 (32 bit) (144Hz) display settings to basic 1920x1080 60Hz and see if it makes any difference. If it does, maybe that will shed some insight into direction to go.
Jeff
Hi Jeff,
I lowered the screen resolution to 1920 x 1080 and the refresh rate to 60Hz, but it doesn't help. The preview is still choppy
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If you can share the clip you're having trouble with there might be a clue there. You can upload it to OneDrive or Google Drive and paste a publicly shareable link to it here. See the Share a file publicly section in this Google FAQ or this OneDrive support page.
Alternately drag the clip onto the MediaInfo online tool and attach the text details here so we can see the technical details of the clip.
Otherwise try converting it using a free app like Handbrake and see if that solves the issue.
Last step would be to contact CL tech support here.
I am 100% sure it is not related to the clip. I used the exact clip in other software and the preview is very smooth.
I also used the media that came with PD.
Last option I have is to do a full reinstall of Windows 11 Pro, but that is a real last resort.
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You shouldn't be having any trouble previewing, but your DxDiag results show that you've had several LiveKernelLeak 141 errors which might be related to your nVidia driver.
Try following all the steps in this post to check Windows core system files and to do a clean reinstall of your current nVidia 531.41 driver.
Hi!
Thanks for all the info.
I tried everything and followed all the steps, but nothing works
Did a clean reinstall of the Nvidia driver but no luck. Deleted PD and the app manager but did not the solve the issue. Also I added a new account but that also didn't work.
It's strange that other software like Da Vinci, Magix Video Deluxe and Wondershare Filmora works perfectly and PD is really laggy???
I am not sure what to do anymore.
Hope there are other steps I could try to solve this problem I am having.
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I am having trouble with PD on my desktop pc. The preview is choppy when I move the timeline over a videoclip.
Specifications of my pc:
ADM Ryzen 7 8 cores
32gb internal memory
1TB SSD m2
Gigabyte x570 Aorus Pro motherboard
Gigabyte Geforce RTX 3070 8gb videocard
I have installed the Nvidia Studio driver
When I use PD on my laptop, it runs much smoother!
Specifications of my laptop:
Intel Core i5
16gb internal memory
256gb SSD
Intel HD 520 graphics display adapter
I have set the preview quality to full hd and shadow file resolution to 1280 x 720 on my laptop. It runs so much smoother on my laptop then on my desktop PC !
Why is PD not running smooth on my desktop PC? I hope someone can give me the answer! Thanks!
By the way, I added the dxdiag file.
I just tried other software like Magix Video Deluxe, Quick from GoPro and Wondershare Filmora 12. When I import the exact videoclip that I used in PD into Magix Video Deluxe, Quick or Wondershare Filmora 12 and move the timeline over the videoclip the preview is really smooth. In PD it is choppy as hell even though I lowered all the settings
I also tried the free version of Da Vinci Resolve. Run's very smooth on my pc!
I would have liked a subscription to Powerdirector and Photodirector but this issue is going to be a dealbreaker for me.
I really hope someone can help me out with this!
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