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Hi,
I have just written to Cyberlink support all and attached dxdiag etc. But ok, I attached here also.
Basicly:
I7 10700K, MSI MPG 490 Gaming Plus, 16 GB 3600 MHz DDR4, Windows 10 2004, Verbatim 4K Blu Ray drive, 4K TV as monitor with HDCP 2.2 etc.
I get only one error, which is that SGX error. In BIOS I DO have set SGX Enabled, not the default SW defined. Everything shows ok in Windows also, like SGX activator.
When I try to play 4K blu ray, I swap HDMI from RTX 2080 Super to mobo HDMI. The cable is HDMI 2.0.
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Hi,
I have an issue with 4K BD playback. It complains about SGX. Details for support in ticket CS002235909.
Everything is according to FAQ etc.:
- SGX enabled in BIOS and 128 MB allocated memory PRMRR.
- HDMI plugged into mobo, CPU I7 10700K. Windows 10 2004. PDVD 19. SGX drivers installed, newest. Tried PDVD bundled ones, no luck.
Everything should be in order.
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Unfortunately a reinstall is not a good choice for me, but I rather uninstalled all SGX drivers staying offline, started PDVD19 for initialization, it told to install its bundled SGX driver which I did, then I went online and tried initialization, I still get SGX error unfortunately. Been in contact with support, they ask the basic questions and didnt believe me when I told these things are ok, I had to send screenshots, and I did, now been again waiting for longer time for an answer. I dont know if they are going to answer at all or finding a solution. Intel and mobo manufacturers are blaming Cyberlink about this when others have same/similar issue.
It is so weird, everything seems to be in order, but still I get the error. I have put so much money for playing 4K Blu Rays, and then comes this... I dont do anything with Powerdvd if I cant play 4K BD's.
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