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11-13-13
Finally resolved:
I was not able to get the PowerDirector program to work.
I took the computer to a local repair facility.
They re-formatted the hard drive, re-installed windows 7, quick time, and cyberlink media suite 11. And now it does work. Possibly the original problem was with the software download.
These things that were recommended by customer support did not work:
Uninstall old menu packs from control panel
I did this before contacting customer support , made no difference
Find file "Profile.reg" then double click on it to execute
I did this before contacting customer support , made no difference
Find Custom Menu folder - try to delete "1.0 & 2.0" folder and restart PowerDirector and enter Create Disc page to see if problem persist.
I did this and it made no difference
The problem is now resolved.
Thank you
Marianne Gamble
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11-7-13
Customer Support responded today:
Regarding to your concern, I have escalated to our R&D team for further review, and they have provided workaround steps below.
Step 1: Uninstall old menu packs from control panel
If you ever installed old PowerDirector version with old menu packs, please go to "Control Panel" and find the old menu packs (ex: football packs) then uninstalled it. If problem persists, please try steps 2.
Step 2: Find file "Profile.reg"
Go to the PowerDirector installation directory (For example: C:\Program Files\CyberLink\PowerDirector11\setup), and find the file "Profile.reg" then double click on it to execute. If problem persist, please try step 3.
Step 3: Find Custom Menu folder
Find Custom Menus folder under My document. (For example: C:\Documents and Settings\User_Name\My Documents\CyberLink\Custom Menus) You can see there are three folders: 1.0/2.0 / 2.5 / 3.0. Please try to delete "1.0 & 2.0" folder and restart PowerDirector and enter Create Disc page to see if problem persist.
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Thanks for the feedback.
I sent another request to customer support.
They replied that they would expedite the investigation.
18 days since purchase, install, and request for customer service,
and not being able to use the software seems like a long time to me.
Hopefully they will find an answer.
Glad I picked a good registry cleaner.
Thanks again
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Did you mean busTRACE 9.0 Capture Client.zip - rather than biz tree file?
The bustrace is scrambled in notepad.
The software says you can run it for free but have to buy it to see the report.
Tech support requested it.
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Thank you for checking the profile.reg
I made the profile.reg file after using the registry cleaner.
I will work on the Biztree file
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Tried "Wise Registry Cleaner"
PD11 Still doesn't work
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Thanks for the reply.
I was just looking at that string.
I found two profile.reg files located in
C:\programfiles(x86)\cyberlink\powerdirector11\~profile.reg
C:\programfiles(x86)\cyberlink\powerdirector11\profile.reg
See attached
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BUS Trace attached
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Thank you for the reply.
I am using the HP DVD burner
Tried with and without a disc in the drive
I can not get to the Disc Preference page
Program does not allow me to advance to create disc page
Tried with external HD removed - no change
Tried with Asus DVD reader disconnected - no change
CyberLink Media Suite 11 - Power2go is able to burn a data to a DVD successfully
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Hi, I am having trouble getting PD 11 to move past producing a video to burn
Media Suite 11 Ultra downloaded 10-20-13.
PowerDirector edit video will produce video, but not create disc. (Failure to burn)
Customer support last requested information from me on 10-23-13, no word since, no advice given
Product: PowerDirector HE3D 11.0.0.3230
PowerDirector SN: MES130513-02
Media Suite 11 SN: MES130513-02
Antivirus software: Kaspersky also malwarebytes
Discs used – Memorex DVD +R, 16x 4.7GB 120 min
Windows 7 home premium 64 bit
Other media on computer - Windows DVD maker
Tried:
Reinstall as download
Reinstall with disk
Reinstall with antivirus software off
Nvida geforce 6150se nforce 430 v 307.83 updates
Windows 7 home premium 64 bit updates
Attachments:
System log file - DxDiag.txt log file
Screen Shots – Error 1 "Please execute profile.reg first"
Screen Shots – Error 2 "Create Disc page initiation error"
Attachments pending:
Bus trace
Error report
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