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Thank you, Dafydd...
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OK, I upgraded to PD 13, downloaded the patch, and all is cool. So, I am happy, BUT, it seems like CyberLink could have handled this in a manner to not create so much angst among its loyal followers...
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Will this patch work for PD 12? If so, could someone provide step-by-step how-to for we non-techies out here? If not, is the only option to acquire PD 13?
Thank you!
Bob in Houston
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:![]()
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FYI, here is response from PD Technical Support:
(I have not attempted the complicated stuff...)
"Dear Robert,
Thank you for contacting CyberLink Technical Support.
I understand that you are facing issue while uploading video on YouTube using PowerDirector software.
Regarding your concern, I would suggest you to follow the below steps and check if it helps ressolving your issue
1. Open Internet Explorer
2. Go to YouTube.com
3. Sign in with your Google account
4. Connect YouTube account with Google account
5. Log off YouTube
6. Launch PDR12
7. Upload to YouTube again
If issue persists, please let us know if you can upload a video to YouTube via web browser with the same Google account.
I would like to inform you that PowerDirector uses YouTube's API to verify account. If the you cannot upload via web browser also, then you need to contact YouTube for more assistance.
Also, if the issue persist only with PowerDirector, I would request you to provide below mentioned information to analyse the issue in better manner and provide you the solution:
1. SR-Number
Open PowerDirector--> Click on the "PowerDirector" logo which is at the top right corner. Then the "About" page will open.
Here you will find the the version, build number and the SR number of the software.
To take screenshot, please follow the steps given below :
a. Press the Print Screen key on your keyboard when the message appears on your screen.
b. Click on Start -> Programs-> Accessories-> Paint.
c. Paste the screen capture there by pressing Ctrl+V
d. Save the file with the extension name .jpg and then send to CyberLink Support for analysis.
2. Provide the DxDiag Log file.
DxDiag.txt You can use the steps that follow to create this file
a. Press the Windows Key + R.
b. Type in DxDiag and press Enter or click OK. This will open the DirectX diagnostic tool.
c. Click on the Save All Information button.
d. Save this file to your Windows desktop and name it dxdiag.
3.Sreenshot of the error message, with full background.
To take screenshot, please follow the steps given below :
a. To take a screen shot, press the [Prt Scr] key on your keyboard when you encounter this error.
b. Click on Start -> Programs-> Accessories-> Paint.
c. Paste the screen capture there by pressing Ctrl+V
d. Save the file with the extension name .jpg and then send to CyberLink Support for analysis.
4. Provide the following information as Proof of Purchase to validate your purhcase record:
i. The order number of the purchase.
ii. The E-mail address that you have used while purchasing the software.
iii. The copy of invoice of the purchase that shows the name and version of CyberLink software purchased by you.
iv. If you received the software (as an OEM software) with any hardware (PC, graphics card, DVD/BD drive etc...), please let me know the name & model of the hardware. (If you have the installation disc, please send me snapshot of the installation disc, to find out the version of OEM software, provided to you.)
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.
Use the below mentioned link to get back for further queries:
https://membership.cyberlink.com/support/service/technical-support.do
Thank You and Best Regards,
Avanindra
CyberLink Technical Support
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I, too, am a FireFox person. Just tried upload via IE. Same freaking problem...
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Not that it helps any at this point, but, I'm having the same problem, all of a sudden. Just spent two weeks editing film of a jazz clinic by Dewey Redman in Houston, 1993, and am itching to broadcast it. Most frustrating...
Bob Morgan
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